Senior Collaboration Engineer

Date:  Nov 14, 2019

Columbia, MD, US

Business Unit:  ACS (Avaya Client Services) (BG_ACS)
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Short Description

An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Acts as the SME for complex issues and is the internal representative in critical escalations. Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols.  Works with management and teams to implement. Displays expertise in industry protocols , solutions and customer situational management. Independently works on problems of diverse scope. May include lab management , mentoring lower level engineers, project management.

  • Minimum 5 years UC Engineer experience, OR combination of a Bachelor’s degree in telecommunications, computer science or related field PLUS at least 2 years UC Engineer experience
  • Proven expertise with System Manager, Session Manager, Communication Manager
  • 2+ years Avaya Aura System Manager 7.x
  • 2+ years Avaya Aura Session Manager 7.x
  • 2+ years Avaya Aura Communications Manager 7.x
  • 2+ years Avaya Aura Device Services
  • 2+ years Avaya Breeze
  • 2+ years Avaya Equinox Clients
  • 2+ years Avaya Session Border Controller Enterprise



Long Description

Primary Responsibilities:

  • Senior Avaya Collaboration engineer for cloud services operation
  • Design, implementation, configuration, daily operation and upgrading of Avaya collaboration products including:
    • Avaya Aura Device Services (AADS)
    • Avaya Session Border Controller Enterprise (ASBCE)
    • Avaya Breeze with Presence and Multimedia Messaging plugins
    • Avaya Equinox clients for Windows, Mac, Android and iOS
    • Avaya Equinox Management for conferencing
    • Avaya Equinox Media Servers for conferencing
    • Avaya Web Gateway
  • Perform discovery of customer telephony environments for configuration and requirements gathering
  • Install and Integrate Avaya Aura Device Services with Avaya System Manager and Session Manager with high availability
  • Configure Avaya Aura Device Services for Active Directory Integration, automatic client configuration using DNS service discovery, 46xxsettings.txt and firmware delivery to customer phones
  • Install and configure Avaya Breeze for Instant messaging and multimedia messaging. Deploy Presence and Multimedia messaging plugins in System Manager. Configure Avaya Breeze clusters for failover and high availability of services
  • Install and configure Avaya Session Border Controllers for remote workers, Equinox conferencing services including WebRTC, STUN/TURN, HTTPS media tunneling
5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent
Bachelor degree or equivalent experience
Master degree or equivalent experience
Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

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