IT Operations Manager

Date:  Nov 4, 2019
Location: 

Columbia, MD, US

Business Unit:  Global Sales (BG_GSM)
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Manage overall operations of an Enterprise Communications solution. Responsible for the effective and successful management of labor, productivity, and quality control. Direct customer facing role. Must be able to effectively communicate status updates during maintenance and outage periods. Maintain and improve operational processes and documentation. Direct team activities toward meeting and exceeding requirements for customer satisfaction and solution reliability. Address customer issues in an efficient manner and work to improve cross functional activities. Manage relationships with key operations vendors. Other responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation, development, and rewards. Requires a bachelor's degree in area of specialty and combined 8-10 years of experience in operational leadership and telecommunications. Familiar with a variety of the field's concepts, practices and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others. Requires excellent oral and written communication skills.

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Experience
5 - 8 Years of Experience
Education
Bachelor degree or equivalent experience
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


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