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Customer Support Engineer III


Columbia, MD, US

Requisition ID:  27631
About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

This position would be responsible for programming, implementation and on-going support of the Avaya Aura platform for an Enterprise Solution, utilizing the full Avaya Aura product suite, including CM, System Manager, CCElite and Oceana. 

 Duties may include:

  • Implementation process development and continual review
  • Solution development and documentation
  • Component configuration, programming and deployment
  • Interoperability testing
  • Data Analysis
  • Strong Troubleshooting skills





5 - 8 Years of Experience
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Baltimore