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Customer Support Engineer III

Date: 
Location: 

Columbia, MD, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Works to become a subject matter expert in one or more areas of software engineering May have a specific focus in one or more of the following: designs, deploys, and supports best in class software, development processes and software development tools; develops tasks including module design and coding, debugging, and documentation of application programs and systems level programming; conducts systems programming and systems support activities; develops coding and design tasks to ensure software meets specified performance, scalability and reliability requirements; defines model interfaces/formats for performance simulation; defines the module specific requirements for software development projects; designs, analyzes, plans, and modifies network components supporting communication implementation activities; provides support to customer and account teams to understand customer requirements and responds to customer
problems. Works on multiple projects simultaneously. Domain and technical leadership in at least one project area. Demonstrates deep understanding of the impact on one or more projects. Develops technical solutions to complex problems that require regular use of creativity.

Job Information

This position would be responsible for design, implementation and on-going team lead support of the Avaya Aura platform for an Enterprise Solution, utilizing the full Avaya Aura product suite, including CM, System Manager, CCElite and Oceana. Duties may include:

  • Implementation process development and continual review
  • Solution design development and documentation
  • Component configuration and deployment
  • Interoperability testing
  • Data Analysis
  • Team Development and mentoring
  • Strong Troubleshooting skills
Skills
  • Bachelors or related field experience
  • 3 years experience at the Engineer Two level or 5 – 8 years total experience
  • 8+ years of hands-on VOIP/SIP experience
  • 5+ years of experience with Avaya communications solutions
  • Strong programming & design skills
  • Expertise in large scale Enterprise Telephony Solutions
  • Experience in a Team lead role
  • Excellent writing and communication skills
  • Proficiency in Microsoft Excel
  • Any hands-on experience with any of the follow is a plus:
  • 1. Unified Communications – Video Conferencing, Softphones
  • Ability and desire to learn independently
  • Ability to manage time well and meet multiple deadlines
  • Bachelors or related field experience
  • 3 years experience at the Engineer Two level or 5 – 8 years total experience
  • 8+ years of hands-on VOIP/SIP experience
  • 5+ years of experience with Avaya communications solutions
  • Strong programming & design skills
  • Expertise in large scale Enterprise Telephony Solutions
  • Experience in a Team lead role
  • Excellent writing and communication skills
  • Proficiency in Microsoft Excel
  • Any hands-on experience with any of the follow is a plus:
  • 1. Unified Communications – Video Conferencing, Softphones
  • Ability and desire to learn independently
  • Ability to manage time well and meet multiple deadlines
Experience
5 - 8 Years of Experience
Education
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf


Nearest Major Market: Baltimore