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APS Principal Consultant

Date:  May 31, 2022

Cleveland, OH, US

Requisition ID:  32807

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


This position is remote anywhere within the U.S.  Applicants must already be located in the U.S. and the position is not eligible for sponsorship.  Seeking to hire an Avaya Enterprise Architect who acts as highly technical thought leader who understands design concepts and leads all technical teams in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions.

To be successful in this role you will be/have Technically Savvy, Confident, and can adjust to variety of different technical environments.





  • Technical oversight for development, implementation, troubleshooting and migration of Avaya OCP, OCPfG, CC and UC solutions.
  • Team leader role on a project with the ability to guide customer and cross-functional internal/partner teams for Cloud Architecture, Design and Project planning.
  • Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.
  • Willingness to travel based on project needs
  • Ability to work on multiple projects at Avaya’s direction



  • 5+ years of proven industry experience working with Avaya solutions at architecture, design, configuration and implementation.



  • Strong Avaya Private and/or Federal Cloud designs
  • Strong Avaya CC experience at solution level spanning multiple Avaya products.
  • Strong Avaya Oceana, Analytics and POM expertise required from a design, implementation/configuration perspective.
  • Integration of Avaya systems with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.
  • Strong SIP session management and SIP protocol experience
  • Security Architecture and Design – signaling and media encryption
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical Visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.



  • Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Experience with core data networking and network management knowledge is a plus.
  • Experience with cloud automation, cloud design patterns and microservices is a plus.



  • B.S. or M.S or like experience in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems


(Colorado only*) Minimum salary of $132,000.00 + bonus + benefits.

    Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.


7 - 10 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at

Nearest Major Market: Cleveland