Software Architect

Date:  Nov 6, 2023

Ciudad de Mexico, CMX, MX

Requisition ID:  35276

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


We are looking for someone with a solid technical background, both in deployment architectures as well as in software development practices, with the willingness to learn new technologies and understanding existing products while focusing on the customer's business needs.
Your mission will be to bind together the business needs of our customers with the technical abstractions and implementation of the same, in such a way that the software system is able to achieve the business functionality customers are looking for with the right balance of flexibility, availability, extensibility and other nonfunctional requirements.


•    Responsible for the definition, design, and leadership of the development of end-to-end custom applications for Avaya customers worldwide.
•    Provide pre-sales support by analyzing customer needs, proposing a software solution, executing presentations and software demonstrations.
•    Performs the gathering and documentation of functional and non-functional requirements of the applications.
•    Defines the high level and the low-level software design for envisioned applications, considering mainstream development platforms as well as Avaya APIs that will be used to integrate the applications with the Avaya communication products.
•    Supports development team on development tasks, including writing proofs of concept, planning, and designing integration and unit testing, troubleshooting issues, planning, and executing performance testing and other key activities during the software development lifecycle.
•    Work in conjunction with Professional Services Technical delivery teams as part of a global distributed team, acting as a key contributor in a complex/critical environment.
•    Keep track of the development project key aspects, like scope, process compliance, technical quality, and timelines.
•    Act as a source of technical expertise to others in own area.
•    Explain difficult concepts to a variety of audiences and ensure meaning is understood.
•    Create formal networks internally and externally.


•    Must have Experience in Software Engineering, Software Design and domain modeling. 
•    Must have prior experience in requirements gathering, solution design and presales activities. 
•    Must have 3+ years of full-time work experience as a Software Architect and at least 3 years full time application development (Java SE/EE, Spring, Jenkins, Sonar and other open-source tools in the Java ecosystem).
•    Must have interest in learning new technologies in the communications field. 
•    Must have experience with at least one application server platform, such as Tomcat, WebSphere, WebLogic, or Boss.
•    Must have experience in container orchestration systems like Docker or Kubernetes.
•    Must have experience with web development, RESTful interfaces, APIs, messaging systems and relational database modeling and systems. 
•    Must have a very good understating of application runtime profiling, performance tests and tools. 
•    Must have good leadership skills, be a good team worker that enjoys working in a multicultural environment. 
•    Must be fluent oral and written communication skills in English. 
•    Should have knowledge on modern microservices platforms and frameworks such as Spring Boot, Kafka, Containers. 

•    Nice to have knowledge on dimensional models, analytics, stream processing, and machine learning. 
•    Nice to have knowledge about JavaScript development and tools, as well as UI development libraries and frameworks, such as Angular, React or Vue.js. 
•    Nice to have Google CCAI and ChatGPT.
•    Nice to have software project management skills. 
•    Nice to have experience in Rust programming language. 
•    Nice to have prior knowledge of Communications Standards Knowledge (SIP, CCXML, VXML).
•    Nice to have prior Contact Center Domain & Cloud knowledge.



•    Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
•    Knowledge of software development life cycles.


•    Must have college degree in Software Engineering, Computer Science, Telecommunication Networks, Computer Science, Information Systems, or related field.


Our Benefits include:


  • Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.


  • Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.


  • Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.


  • Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.


  • Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


7 - 10 Years of Experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-PF1