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Sales Engineer III


Cincinnati, OH, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Short Description

Serves as technical sales leader and directs all sales activities for customers and business partners in assigned territory or accounts. Leads the development of formal account proposals and business-oriented solutions. Conducts discovery and aligns optimal solution with business goals for desired outcome. Emphasis on strong business acumen, Cloud expertise, technical breadth, and applied consultative selling skills. Articulates unique value proposition and drives opportunities to technical closure. 


Experience in Cloud services, Public-Private-Hybrid offers and competitive Industry solutions. Possess strong Industry knowledge of Cloud services, architectural best practices, and supporting technical disciplines; On-Demand Cloud Services and Automation, Microservices, DevOps Frameworks, XCaaS/SaaS, Security and Networking. Ability to demonstrate cloud services and solutions at administrative level. Related Business Partner experience a plus.


Expertise in Unified Communications and Contact Center solutions, including all aspects of Unified Communications, Omnichannel and related native and third-party adjunct integrations: AI, CRM, WFO, IVR, etc. Presentation and design skills across UC and CC solutions sets required. Avaya UC and CC solution experience preferred.


Experience in Application Development, Business Process Modeling or Service Design, allowing for custom workflow creation to enhance Customer Experience. Related expertise includes business requirements discovery and solution development, through programming and scripting languages such as C++, Java, HTML & CSS, and experience in API’s/Open-Source tools using REST and SOAP. 


Plans and leads presentations, demonstrations, PoCs and trials for customers, partners and prospects. Supports knowledge transfer sessions for business partner community. Responsible for maintaining technical expertise across Avaya Cloud and On-Premise solutions, inclusive of competitive offerings.

This candidate will support Avaya's strategic accounts in the OH/KY region. Quota is $16M+.  Candidate must understand and have ability to sell Cloud and Contact Center services.

5 - 8 Years of Experience
Bachelor degree or equivalent experience in Computer Science or Electrical Engineering
Preferred Certifications
Must maintain all relevant certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf  #LI-HK1

Nearest Major Market: Cincinnati