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Consulting Sales Engineer III

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Date: Nov 27, 2018

Location: Chicago, IL, US

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Short Description

Operates as a customer-facing business consultant, providing opportunity development leadership throughout the sales process. Fully accountable for assigned revenue target/quota. Able to provide high-level and detailed consultative engagements as well as technical sales support for selected accounts and large, complex opportunities. Serves as an expert consultant to uncover known and unknown needs, discover issues and drive definition of customer or partner business requirements.  Translates technical advantages across the solution portfolio into business benefits for both tactical and strategic opportunities. Applies knowledge of industry and product roadmaps and expertise in large enterprise IT architectures and implementations to achieve trusted advisor status with account team and customer/partner. Delivers in-depth technical presentations to senior-level customers, partners, and prospects.


Able to successfully represent the technical aspects of a solution and present how they solve specific business issues. Plans and leads demos, trials, and proofs-of-concepts for large-scale, complex integrations to customers, partners and prospects. Leads knowledge transfer sessions to educate the field, customers, and partners with the latest technical, industry and product knowledge.  Responsible for maintaining functional and technical knowledge across the portfolio.  Must maintain all relevant credentials and certifications. Must maintain deep knowledge of the competitive marketplace for area of specialty or assigned segment. Regularly uses social media to communicate technical content.


Participates frequently as lead speaker at internal, customer, partner and industry events. Actively mentors and coaches less experienced SEs and CSEs in assigned opportunities. Experience: 10+ years related experience. Deep Avaya product experience or applicable experience in competitor’s Contact Center & Customer Engagement offerings is required. Has experience with very large scale and complex communication system architectures, applications, customers, partners and implementations. Competitive product experience and multiple Vertical markets solutions planning, Implementation and Operational background is required. Experienced in selling and positioning products and solutions in a high touch, large enterprise consultative selling environment required. Formal IT consulting experience is desirable. VO Authorized Job: Yes


8 - 10 Years of Experience


Bachelor degree or equivalent experience in Engineering or Computer Science

Preferred Certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

Must maintain all relevant certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. *li-post

Nearest Major Market: Chicago

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