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Client Solutions Director

Date:  Jul 12, 2021

Chicago, IL, US

Requisition ID:  30308

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

To be successful in this role you will need to be the expert in the room and drive contact center solutions that transform the way our customers interact with their clients. 

Success in the role requires ability to align the account management, solution experts, partners, technical delivery and the customer to successfully sell complex solutions to large enterprise accounts.


About the Responsibilities

  • Manage a direct quota for the sale of contact center solutions consumable thru private/public cloud or on-premise deployment models to a named set of large enterprise accounts.
  • Provide accurate reporting on the deal progress and its coronation to forecast
  • Work with multiple account teams as their lead contact center functional, operational and technical expert
  • Identify opportunities, position and managed the sales as well as relationship with a large set of partners who complement Avaya core Contact Center/Cloud Solutions.
  • Identify and gain consensus on the successful outcomes and manage metrics against them to validate the value of a sale as well as to develop a set of repeatable use-cases
  • Lead discovery, demo, PoC and the capture of technical, operational, functional and financial requirements of complex integrated solutions.
  • Own a leadership position in the development and execution of account strategies as a partner to the account management team.

About the Responsibilities


  • 5+ years of successful experience in B2B selling to large, complex, global fortune 500+ organizations
  • Technical and Operational Experience in Contact Center Solutions including voice, digital and AI driven channels. 


  • Strong team player with confidence and ability to take ownership of initiatives, projects and opportunities.
  • Ability to facilitate, derive and document complex scopes.  Using those scopes develop Statements of Work which you will own the presentation the refinement by working directly with customers and Avaya teams.
  • Proven presentation and facilitation skills both in-person and utilizing virtual platforms
  • Drive to stay educated on trends and technologies.  Talent to utilize the information with bout clients and Avaya Account teams.
  • COPC certification and other similar Technical or Professional certifications are highly desirable


Master Degree is preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Chicago