Channel Customer Sales Engineer

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Description

As a Channel Customer Sales Engineer, you will be closely with aligned with Partner Account Managers (PAM’s) and Business Partners to deliver and coach them on delivering compelling, consultative pre-sales engagements that demonstrate the business value of our platform. You will help Partners design and deliver art of the possible demo workflows that connect APIs, AI tools, and CRMs—all while helping channel partners and their prospects visualize what great looks like.
You are equal parts technologist, storyteller, and workflow architect.

 

Responsibilities

• Collaborate with channel partners, PAM’s and Product teams to understand prospect needs and design solution strategies
• Assist channel partners in building and deliver compelling, tailored product demonstrations with strong narrative flow
• Assist channel partners in Designing demo environments that showcase integrations with CRMs, AI services, and open APIs
• Translate complex technical concepts into clear business value for non-technical audiences
• Help channel partners guide prospects through architectural best practices and workflow orchestration scenarios
• Maintain a pulse on competitive trends, customer feedback, and product enhancements
• Partner with Product Marketing to refine messaging and demo assets
• Support RFPs, proof-of-concepts, and technical validations as needed
• Assist channel partners in navigation through Avaya Sales process
• Proactively identify partner technical knowledge / skills gaps
• Develop a technical upskilling and ongoing channel partner enablement plan
• Build and maintain relationships with key technical stakeholders at the channel partner
• Lead partner technical onboarding
• Assist partner with training partner SE’s including providing support for Sales and Design Credential attainment
• Serve as a technical consultant, advising on technical requirement and use case to support partner led delivery of demo’s, trials and proof of concepts.
• Maintain personal knowledge on Avaya product portfolio through continued training and education
• Provide technical assistance for partner activities (e.g. webinars, tradeshows, sales events and campaigns)
• Voice of the Partner

 

 

Qualifications

 

• Years of pre-sales or solution engineering/consulting experience, ideally in SaaS, CCaaS, or CPaaS
• Strong understanding of contact center technologies, APIs, and workflow orchestration tools
• Familiarity with platforms like Twilio, Genesys Cloud, NICE CXone, or similar
• Experience connecting APIs and AI services (e.g., OpenAI, Dialogflow, Salesforce, Zendesk)
• Excellent storytelling, presentation, and whiteboarding skills
• Comfortable demoing in live environments and fielding technical questions
• Passion for customer experience innovation and emerging technologies
• Expert tech knowledge of Avaya, Alliance and other ecosystem products and solutions.
• Ability to position Avaya Solutions to Channel Partners
• Experience in driving 1:Many Sales Enablement Sessions
• Ability to present to large audiences
• Bonus: scripting/coding familiarity (JavaScript, Python, Node.js, etc.)

What You’ll Bring

• A consultative mindset with strong listening and discovery skills
• Creativity in how you design and deliver wow demo experiences
• A customer-first attitude and a natural curiosity for solving real-world problems
• The ability to collaborate cross-functionally with Product, Sales, and Customer Success teams
• Initiative in learning our platform and developing workflows that solve unique problems

 

#LI-CM1

Experience

Education

Preferred Certifications

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).