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Avaya Technical System Integrator (TSI) Consultant-Virtual office role


Chicago, IL, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

The qualified candidate will provide exceptional technical and consultative skills when working with customers to deploy their Workforce Optimization platform.  The ideal candidate will have Contact Center skills - preferably with Avaya Aura - to interface with the difference “surround products” for integration with WFO.  The self-directed candidate will make major contributions to the implementation team, and work along-side other team members.  The candidate will interface directly with clients and partners outside the company, as well as, other internal project team associates.  The associate will be capable of diagnosing, evaluating, and bringing to resolution complex technical issues. Work is performed with minimal direction and reviewed by senior management.




5-8 years of experience and a Bachelor's degree or equivalent experience.

• Experience with Contact Center required

• Excellent verbal and written communication skills

WFO platform deployment experience for the Avaya or Verint platform(s)

         o Avaya Contact Recording

         o Framework

         o Active Directory Integration is a plus

         o Thales Encryption is a plus

         o Upgrades and migrations from R12 (or Verint 11.1) to the latest WFO platform is a plus

• Strong technical and analytical experience required

• Ability to interface with all levels of management and clients

Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Chicago