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Consulting Sales Engineer III

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Date: Aug 26, 2019

Location: Charlotte, NC, US

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Short Description

Operates as a customer-facing business consultant, providing opportunity development leadership throughout the sales process. Fully accountable for assigned revenue target/quota. Provides high-level, detailed consultative solutions, technical and sales support for selected major accounts and large, complex opportunities. Serves as an expert consultant to uncover known and unknown needs, discover issues and drive definition of customer or partner business requirements. Leads product requirements and design validation activities. Translates technical advantages across the solution portfolio into business benefits for both tactical and strategic opportunities. Applies knowledge of industry and product roadmaps and expertise in large enterprise IT architectures and implementations to achieve trusted advisor status with account team and customer/partner. Delivers in-depth technical presentations to senior-level customers, partners, and prospects. Leads whiteboard discussions linked to specific customer/partner needs. Able to successfully represent the technical aspects of a solution and present how they solve specific business issues. Plans and leads demos, trials, and proofs-of-concepts for large-scale, complex integrations to customers, partners and prospects. Leads knowledge transfer sessions to educate the field, customers, and partners with the latest technical, industry and product knowledge. Actively mentors and coaches less-experienced Sales Engineers. Coaches new partner SEs to support onboarding activities. Responsible for maintaining technical mastery across the stack and in multiple solution specializations. Must maintain deep knowledge of the competitive marketplace for area of specialty or assigned segment. Publishes white papers, design guides, and technical articles for internal or external use. Regularly uses social media to communicate technical content. Participates frequently as lead speaker at internal, customer, partner and industry events. Actively mentors and coaches less experienced SEs and CSEs in assigned opportunities. Provides expert-level technical mentorship. Deep Avaya product experience or applicable experience in competitor’s Unified Communications or Contact Center offerings is required. Has experience with very large scale and complex communication system architectures, applications, customers, partners and implementations. Competitive product experience and multiple Vertical markets solutions planning, Implementation and Operational background is required. Experienced in selling and positioning of Avaya products and solutions in a high touch, large enterprise consultative selling environment required. Formal IT consulting experience is desirable.  This role requires an expert in contact center technology.  Candidates in the Charlotte, NC and Greenville, SC are strongly encouraged to apply.


8 - 10 Years of Experience


Bachelor degree or equivalent experience in Engineering or Computer Science

Preferred Certifications

Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

Must maintain all relevant certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.  *li-post

Nearest Major Market: Charlotte

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