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Territory Account Manager II

Date:  Jan 14, 2022

Capital Federal, B, AR

Requisition ID:  30246

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

To succeed in this role, the candidate will need to create initiatives to build customer relationships, scale multiple levels within customers, generate opportunities and protect Avaya's installed base.
The candidate will have to focus on achieving results and meeting established goals, in addition to creating strategies for customer service, aiming to develop to serve and sell various Avaya solutions


About the Responsibilities

  • Generate Pipeline with customers/Avaya installed base.
  • Control and achieve established goals, whether weekly, monthly, quarterly and annually.
  • Maintain and develop relationships with designated customers.
  • Develop a plan that establishes how the goals will be achieved and how sales will increase to customers.
  • Promote and sell new Avaya solutions to designated customers.
  • Develop and monitor the complete sales cycle (beginning, middle and end).
  • Prepare periodic reports on the status of sales opportunities and define the strategy of how these sales will close.

About the Requirements


  • Relevant industry experience. 3-5 years of competitive product experience and formal business consulting experience is preferred



  • Sells products and/or services to end-user customers in assigned major and/or strategic accounts. Maintains full accountability for assigned accounts and protects the strategic interests of Avaya and the customer by advocating for the customer and maintaining a high level of customer satisfaction. 
  • Penetrates and grow existing assigned account(s) to broaden Avaya’s footprint beyond traditional telephony through the introduction of new solutions and applications. 
  • Demonstrates expert-level industry knowledge and excellent business acumen with proven ability to recommend creative and insightful solutions that align to define customer business priorities. 
  • Leads detailed account planning process across portfolio of accounts and prioritize selling activity to generate maximum revenue in accordance with the local account segmentation model. 
  • Fully leverages entire network of internal specialists, channel and partner organizations to maximize revenue and drive demand in accounts



  • Availability for visits with clients, national and international business trips.
  • Excellent understanding of the technical services business, product launch process and finance, reatail and healthcare environment.



•    Bachelor’s degree or certificate of completion of studies
•    Fluency in English and Spanish (written and spoken)
•    Seniority Level Intermediate 


2 - 5 Years of experience


Bachelor degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).