Software Architect

Date:  Jun 26, 2024

Capital Federal, C, AR

Requisition ID:  34946


Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.


Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at




We are looking for someone with a solid technical background, both in deployment architectures as well as in software development practices, with the willingness to learn new technologies and understanding existing products while focusing on the customer's business needs.  Applicants must be fluent in oral and written English communication skills.  We're looking for someone that has an interest in learning new technologies in the communications field. 


Your mission will be to bind together the business needs of our customers with the technical abstractions and implementation of the same, in such a way that the software system is able to achieve the business functionality customers are looking for with the right balance of flexibility, availability, extensibility and other nonfunctional requirements.


  • Responsible for the definition, design, and leadership of the development of end-to-end custom applications for Avaya customers worldwide.
  • Provide pre-sales support by analyzing customer needs, proposing a software solution, executing presentations and software demonstrations.
  • Performs the gathering and documentation of functional and non-functional requirements of the applications.
  • Defines the high level and the low-level software design for envisioned applications, considering mainstream development platforms as well as Avaya APIs that will be used to integrate the applications with the Avaya communication products.
  • Supports development team on development tasks, including writing proofs of concept, planning, and designing integration and unit testing, troubleshooting issues, planning, and executing performance testing and other key activities during the software development lifecycle.
  • Work in conjunction with Professional Services Technical delivery teams as part of a global distributed team, acting as a key contributor in a complex/critical environment.
  • Keep track of the development project key aspects, like scope, process compliance, technical quality, and timelines.
  • Act as a source of technical expertise to others in own area.
  • Explain difficult concepts to a variety of audiences and ensure meaning is understood.
  • Create formal networks internally and externally.



  • Software Engineering, Software Design and domain modeling. 
  • Requirements gathering, solution design and presales activities. 
  • 3+ years of full-time work experience as a Software Architect and at least 3 years full time application development (Java SE/EE, Spring, Jenkins, Sonar and other open-source tools in the Java ecosystem).
  • Experience with at least one application server platform, such as Tomcat, WebSphere, WebLogic, or Boss.
  • Container orchestration systems like Docker or Kubernetes.
  • Web development, RESTful interfaces, APIs, messaging systems and relational database modeling and systems. 
  • Very good understating of application runtime profiling, performance tests and tools. 
  • Good leadership skills, be a good team worker that enjoys working in a multicultural environment. 
  • Modern microservices platforms and frameworks such as Spring Boot, Kafka, Containers. 


  • Dimensional models, analytics, stream processing, and machine learning. 
  • JavaScript development and tools, as well as UI development libraries and frameworks, such as Angular, React or Vue.js. 
  • Google CCAI and ChatGPT.
  • Software project management skills. 
  • Rust programming language. 
  • Communications Standards Knowledge (SIP, CCXML, VXML).
  • Contact Center Domain & Cloud knowledge.
  • Market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Software development life cycles.


Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.


Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.


Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.


Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.


Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at #LI-PF1