Business Analyst

Date:  Nov 18, 2023

Capital Federal, AR

Requisition ID:  35874

About Avaya

Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.

About the Opportunity

Seeking a Business Analyst within the Finance Sales Operations organization. The role of the Business Analyst will be to provide analysis and tracking of sales data through ongoing reporting, ad hoc analysis to share insights and ensure understanding of key metrics within the business. Uses data to highlight key organization trends and collaborate with businesses to identify causes, behaviors and potential interventions/solutions. Utilizes advanced Excel skills and data visualization tools (Power BI or similar) to analyze data and generate actionable insights. Supports the development of ad-hoc and automated reports and dashboards to track sales and company’s initiatives. Identify process improvement opportunities to enhance operational efficiency. Determines customer requirements and translate requirements into reports/dashboards for analysis.

About You

  • Proven experience in Data or Business Analysts roles.
  • Proven experience in executing business analysis, generating reports and supporting materials, including the integration of multiple analysis to provide a balanced assessment and special analysis to meet the needs of clients.
  • Must be fluent in English (written and oral).
  • Problem Solving skills.
  • Proactively acts to understand client needs and offers assistance even when not asked.
  • Enjoy working with Data and be always anxious to learn new technologies.
  • Strong communication skills to help stakeholders understand key metrics, trends and data on dashboards.
  • Excellent time management, communication, analytical, and organizational skills.
  • Must have excellent attention to detail and ability to work under pressure.
  • Process improvement mindset with the ability to identify and implement enhancements.
  • Strong expertise and proficient in Excel. Knowledge of Power Query, Power Pivot and DAX is a plus.
  • Data visualization tools (Power BI,Tableau or similar).
  • Data Modeling and Data transformation skills are a plus.
  • Data certifications or courses/workshops are a plus.


5 - 8 Years of Experience


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at