Share this Job

Account Director, ACT & Federal Government

Date:  Nov 20, 2021

Canberra, ACT, AU

Requisition ID:  31417

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for customer and team engagement with integrated, secure networking— offered on premises, in the cloud, or a hybrid.     
Today we are transforming Customer Experience with Artificial Intelligence and allowing organisations to become more versatile. Chat bots are providing an always-on personal digital experience which is faster, easier and more streamlined than ever before.  Continual ‘machine learning’ from our solutions is driving highly engaging, interactive campaigns that are suited for a multi-touch customer experience in our mobile device world. 

About the Responsibilities

The purpose of the Senior Named Account Manager / Director, ACT & Federal Government is to grow revenue and develop new revenue streams across federal government and named strategic accounts by developing actionable relationships.  It is vital to work with the sales and services teams to create strategic account plans with a deep insight of the customer and industry.  One of the key focus areas is in creating opportunities through management, sales process and coordinated activity. To ensure success in this role, the manager must build credibility, trust, confidence and relationships across the business, leading to finding buying cycles to position a defined outcome to the client.
The main and critical success measurement for this role is to achieve annual the assigned annual quota in product solutions, professional services and maintenance, which can be sold as either on premise, hybrid or private cloud
-    To sell the portfolio of Avaya products to end-user customers in assigned accounts
-    Maintains full accountability for assigned accounts and serves as customer's trusted advisor and advocate, maintaining a high level of customer satisfaction and protecting the interests of both the customer and Avaya
-    Maximizes opportunities by driving the customer planning process, leading virtual account teams in building strategies that deliver balanced growth, continued account penetration, and customer satisfaction, and developing forecasts based on short and longer term growth
-    Maintains long term strategic partnerships at the executive level by ensuring that key executives clearly understand how Avaya solutions meet their business needs
-    Serves as key client contact for all customers and introduces specialists and/or Partners based on strategic sales activities
-    Conduct short and long term strategic account planning to enhance the quality of the sales pipeline, accelerate and maximize revenue generation and, as a trusted advisor, improve the customer buying experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).