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Business Planning & Ops Analyst

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Date: Feb 16, 2019

Location: Buenos Aires, C, AR

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit

Job Information

Job Code: 00094154

Job Family: Business Support

Job Function: Business Planning & Operations

Short Description

We are looking to cover a Business Operations position to provide analytics and reporting in support of APS P&L, including Revenue, Cost, HC and KPIs. Candidate must understand cross-organizational metrics in order to cross-reference the data (i.e. expenses, cost, time reporting, headcount, revenue, employee KPIs, etc.) in a meaningful way.
Develop reports to meet the company’s requirements that will be used to present business cases and/or make business decisions. Close collaboration with other Business Units, such as Finance, Revenue Assurance, Sales Operations, Data Warehouse, Corporate, etc. to propose new requirements that will lead to data integrity/reporting/business analysis improvement.  Ability to handle highly sensitive and confidential information with the right stakeholders.


Skills and Experience:

  • Advanced skills with Microsoft Excel is required, Power point presentations is desirable.
  • Financial experience is desirable.
  • Good English written and verbal communication skills required.
  • Strong analytical and communicational skills.
  • Highly organized, results driven, willing to meet deadlines in a possible fast changing environment scenario

Typical Activities:

  • Revenue OL , walk reporting, linearity and historical trends.
  • P&L OL, Gross Margin analysis, People (HC) & Non-People Cost (3PV).
  • Expense analysis and reporting
  • KPI Reporting: Utilization, Cycle Time, etc.
  • Ad Hoc reporting, presentations, or analytics support.



3 - 6 Years of Experience


Bachelor degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.


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