Share this Job

APS Project Manager

Date:  Jan 21, 2023


Requisition ID:  33875

About Avaya

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. 
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility. 
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

About the Opportunity

Manages simple, medium, large and complex provisioning/implementation projects including installations or systems additions, schedules, and may perform pre-installation site review/evaluation for adequate infrastructure. Ensures that the proper materials and manpower arrive at the customer site on a timely basis for the installation of company equipment. Manages installation problem resolution with assigned customer accounts. Coordinates interactions between the customer, systems engineering, field process engineering, field service engineering, manufacturing, logistics and 3rd party vendors. Responsible for timely escalation of installation issues to the appropriate organization. Provides total project leadership and is directly accountable for the process compliance, customer satisfaction, and maximization of profitability of project. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.
•    Responsible for managing the resource assignment, tracking and closure of Enterprise Communication projects for business partners or direct customers. 
•    Review Scope of Work and assign work packages to technical specialists.  
•    Ensure compliance to global processes followed. 
•    Coordinate and manage expectations with global project stake holders on project deliverables. 

Abou You

•    Ability to multitask and manage priorities and escalations based on project deliverables & revenue. 
•    Resource allocation, Project coordination experience in Telecom related sectors. 
•    Exposure to project management tools. 
•    Ability to work with technical specialists and technical managers across delivery streams.
•    Analytical skills. 
•    Good spoken and written communication skills. 
•    Experience of working in global delivery environment. 
Qualifications, certifications, education or alternative expected:
•    Technical or Engineering degree 
•    3-6 years experience with a Telecom/Software Services/IT in delivering medium to large sized projects. 
•    3-6 years experience as Project Manager. 
•    Fluent English. 


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at