Salesforce Business Analyst

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

Seeking a Salesforce Business Analyst within the Finance Sales Operations organization.  The role of Business analyst will be to help guide the businesses to improve processes and efficiency in Salesforce.  The scope is from supporting end users to managing projects from needs analysis to deployment.  They will manage ongoing training and support as needed. They will work with cross functional teams to translate the needs of an organization into quality approaches and actionable tasks.  Must speak fluent English.

 

• Provide end user support
• Define user needs and work with application developers to deliver custom solutions and ensure efficient/effective data flow and reporting capabilities
• Plan, create, test and execute new features, apps, and user requests
• Monitor business processes and develop recommendations for improving or leveraging system capabilities
• Create project plans and lead testing cycles
• Create Job aides and end user documentation
• Train end users

• Daily Salesforce administration functions, such as user management

ABOUT YOU

EXPERIENCE

• Proven experience in Salesforce Administration management
• Proven experience in developing Business Process’s and documenting Business Requirements

 

SKILLS & COMPETENCIES

• Requirements writing
• Flow and process diagramming
• Problem Solving skills
• Strong communication skills to help stakeholders understand impacts and benefits of technology
• Experience on Salesforce core platform functionalities such as Sales Cloud and Marketing features.
• Nice to have: Salesforce's Certification(s)
• Proficient in MS Office (Excel, Word, PPT)

EDUCATION/QUALIFICATION

• Bachelor degree or equivalent

 

COMPENSATION

Our Benefits include:

 

• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

 

• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

 

• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

 

• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

 

• Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

 

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).