Salesforce Administrator
Buenos Aires, B, AR
About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated, and different perspectives are embraced. Learn more at www.avaya.com.
Job Information
Job Code: 00060340
Job Family: Sales Support
Job Function: Operations Support
ABOUT THE OPPORTUNITY
Seeking a Salesforce Business Analyst within the Finance Sales Operations organization. The role of Business analyst will be to help guide the businesses to improve processes and efficiency in Salesforce. The scope is from supporting end users to managing projects from needs analysis to deployment. They will manage ongoing training and support as needed. They will work with cross functional teams to translate the needs of an organization into quality approaches and actionable tasks.
ABOUT THE RESPONSIBILITIES
• Provide end user support
• Define user needs and work with application developers to deliver custom solutions and ensure efficient/effective data flow and reporting capabilities
• Plan, create, test and execute new features, apps, and user requests
• Monitor business processes and develop recommendations for improving or leveraging system capabilities
• Create project plans and lead testing cycles
• Create Job aides and end user documentation
• Train end users
• Daily Salesforce administration functions, such as user management
ABOUT THE REQUIREMENTS
EXPERIENCE
• Proven experience in Salesforce Administration management
• Proven experience in developing Business Process’s and documenting Business Requirements
SKILLS & COMPETENCIES
• Requirements writing
• Flow and process diagramming
• Problem Solving skills
• Strong communication skills to help stakeholders understand impacts and benefits of technology
• Experience on Salesforce core platform functionalities such as Sales Cloud and Marketing features.
• Nice to have: Salesforce's Certification(s)
• Proficient in MS Office (Excel, Word, PPT)
Experience
Education
Preferred Certifications
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