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Solutions Consultant

Date:  Oct 21, 2021
Location: 

Buenos Aires, B, AR

Requisition ID:  31026

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

The Solutions Consultant must be a Customer Experience Creative that embraces new and emerging technologies and solutions, develops strategic plans for cloud-based Avaya solutions, including transition strategies, risk assessment, and roadmap planning and provides technical leadership. You will serve as the technical solutions lead and direct all technical sales activities for customers or partners in assigned accounts.

To be successful in this role you will be a professional highly skilled in Unified Communications & Collaboration, Contact Center technologies and Cloud solutions, as well as the ability to drive business discussions with all relevant decision makers, influencers, and users inside a prospect organization.
 

About the Responsibilities

  • Applies consultative solution selling skills to conduct discovery activities
  • Responsible for developing technical account plans
  • Translate customer needs into complex technical solutions
  • Articulate unique value and drive sales to technical closure for assigned opportunities.
  • Delivers demos, trials, proofs-of-concepts
  • Leads knowledge transfer sessions to educate customers and partners with the latest technical, industry and product knowledge
  • Must have excellent communication skills
  • Strong in knowledge sharing and contributing to the wider team

About the Requirements

EXPERIENCE

  • Demonstratable experience as a Sales Consultant, Pre-Sales Engineer or Architect
  • Deep technical expertise across multiple products and solutions (UC, CC, Cloud models)
  • In-depth experience in Omnichannel strategy  
  • Digital communications
  • Experience with large scale or complex communication system architectures
  • 5-7 years related experience

 

Skills & COMPETENCIES

  • Motivation for sales 
  • Contact Center Solutions
  • Customer Experience skills
  • Cloud business model CCaaS, UCaaS and IaaS
  • Unified Communication & Collaboration Skills  
  • Process automation & IoT
  • Cloud knowledge Microsoft Azure/AWS
  • Microservice software architecture
  • Customer Focus
  • Teamwork & Empowerment
  • Leadership
  • Sales closing skills

 

EDUCATION/QUALIFICATION

Bachelor’s degree and industry certifications related to the position
 

Preferred Certifications

Must maintain all relevant certifications
Multiple industry and vendor certifications such as Microsoft, Cisco or Genesys

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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