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SIP Trunk BYOC Interop Support

Date:  Jul 10, 2021
Location: 

Buenos Aires, B, AR

Requisition ID:  30569

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

Provide top level technical support and application support to Avaya Cloud customers and network of distributors. This individual will act as the centralized link between customers, distributors, tier 2 support, sales engineers and product development. This individual will also be responsible for interop testing and documentation.

About the Responsibilities

  • Provide technical support to customers, distributors, field sales and internal personnel regarding product specifications, techniques and available solutions pertaining to Avaya Cloud products.
  • Ensure resolution of questions or problems, telephone follow-up and written documentation as required.
  • Provide technical product training for customers, customer care and sales specialists. 
  • Act as escalation point for Tier 2 support. 
  • Coordinate with the engineering team or DevOps on escalated issues.
  • Provide dedicated support to high priority customers
  • Create and update knowledge base articles
  • Beta test all Avaya Cloud products
  • Interop test and document SIP integrations

About the Requirements

EXPERIENCE

At least 3 years experience in Technical support

SKILLS & COMPETENCIES

  • Excellent written and oral communication skills
  • Background in SIP and SIP tracing
  • Background in Cloud
  • Ability to work independently and conscientiously to make high quality decisions
  • Experience with Google Apps is an asse

ADDITIONAL INFORMATION

Able to work flex time and work alone.

EDUCATION/QUALIFICATION

College or University graduate in applicable studies.

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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