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Audio IVR Engineer

Date:  Nov 15, 2021

Buenos Aires, B, AR

Requisition ID:  30585

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Role

The MPaaS team (Media Platform as a Service) is looking for individuals who would like to learn and contribute to our large cloud media services solution. If you're as passionate as we are about making the MPaaS platform increasingly awesome for our customers, we'd love to chat with you! We're seeking highly talented, driven, and motivated software engineers with big ideas, who are also obsessed with delivering new, intuitive, engaging, and efficient media services to our customers.

About the Responsibilities

  • Support and develop audio conferencing capabilities.
  • Support and implement audio codec features  
  • Optimize and improve performance
  • Support and implement media recording features
  • You will be a core member of the MPaaS platform. 
  • Participate in design, coding, reviews, testing, documentation, deployment, and support
  • Collaborate in analyzing existing code and remediating both functional and performance issues in large scalable distributed systems 

About the Requirements


  • 3+ years professional experience in software development 
  • 2+ years professional audio codec communications



  • Must have excellent verbal and written communication skills
  • Smart, willing to share, and ready to learn. 
  • Deep knowledge of Computer Science fundamentals  
  • Strong C/C++, multithreaded, real-time design 
  • Some knowledge of G.711, G.722, G.729,  or Opus codecs.
  • Must understand RFC’s and standards and be able to implement.
  • REST, SIP, SDP, MSML, or WebRTC experience a big plus



Fulltime position working in our Buenos Aries office when it can be done safely. Until then, work from home.


Bachelor of Computer Science or Computer Engineering or better 

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).