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Technical Writer

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Date: Jan 24, 2019

Location: Budapest, BU, HU

Company: Avaya Corporation

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

About the Innovation Incubator

Avaya is a Communications Market Leader with Global Reach. We are now looking to develop and incubate innovation that differentiates Avaya, introduces new revenue streams, attracts next generation talent and positions Avaya for the long term. We aspire to lead disruptive innovation in our industry and harness a wealth of emerging technology, talent and experience to build scalable and agile communications solutions.

Our Budapest AI centre will be a core centre of excellence, where we will see the development from  A to Z of innovative AI solutions for contact centres and unified communications using the latest technologies. We will also expand to mobility and identity solutions, using such technologies as distributed ledgers (the foundation of blockchain and Ethereum) and quantum safe security.

Our Budapest centre will work in close cooperation with our customers, local universities and other Avaya teams including R&D and Sales. We believe AI is a game change for contact centres and would love to have you with us to share the experience – you will have the opportunity to work on advanced projects, leveraging the latest tech and be part of a leading, ambitious company. You can gain international exposure and experience a culture of open communications and accessible management, as well as being able to drive your own personal growth, whilst positively impact the lives of millions of users #experienceavaya.

About the Opportunity

Responsibilities:

  • Plans, designs, and authors end-user documentation including user guides and online help of our AI-based solution
  • Ensures documentation adheres to internal quality standards and guidelines
  • Collaborates with the rest of the team to triage and resolve documentation work items
  • Participates in agile activities, including daily standup, sprint planning, and sprint review meetings
  • Maintain documentation of our plan, design and progress
  • Push projects to completion as quickly as possible
  • Maintain a high level of communication throughout the implementation process
  • Press external parties as necessary to ensure speedy delivery of information and assistance
  • Manage the priority of issues within projects and the priority of projects as a whole

 

Qualifications:

  • BA / BSc or equivalent experience
  • Strong technical writing skills in customer engagement industry
  • General familiarity with IP-PBX, IVR, CRM and social media platforms
  • Personable with excellent English verbal and written communication and interpersonal skills
  • Experience with Jira (Agile/Scrum) and Confluence
  • Experience with cloud software platforms
  • Demonstrated aptitude for learning new concepts and capacity for self-teaching
  • A positive, optimistic attitude
  • Dependable, proactive and very organized

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.

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