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Software Senior Engineer - DevOps (Remote)

Date:  Jul 22, 2022
Location: 

Budapest, BU, HU

Requisition ID:  33110

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Job Information

Job Code: 00194006

Job Family: Research and Development

Job Function: Software Engineering

ABOUT THE OPPORTUNITY  


  
At Avaya, creating a positive customer experience in communications drives everything we do. Businesses are built by the experiences they provide, and each day millions of those experiences are delivered by Avaya. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions, multi-cloud application ecosystem, and on-premises solutions power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help business grow by delivering Experiences that Matter. 

We invest deeply in reliability improvements to support our scale and business criticality of our solutions. Operational automation, testing, performance improvement and solution integration are critical to the success of our solutions. We are looking to recruit a DevOps manager who can support and manage the delivery of cloud-native high performance Contact Center applications. To be successful in this role you:

•    Have an excellent working knowledge of cloud technologies and practices including pipeline / devops.
•    Are expected to be creative, technically astute, highly motivated and an excellent team player.
•    Must be able to work under pressure and meet tight deadlines.
•    Must have a background in technical project management, with a knowledge of Agile/Scrum methodology.
•    Have experience working across geographically dispersed, multi-functional teams.
•    Have experience defining and measuring and reporting on KPIs, using charts and dashboards.

To help us build functional systems we are now looking for an experienced DevOps Engineer. They will be responsible for deploying product updates, identifying production issues, and implementing integrations that meet our customers' needs. If you have a solid background in software engineering and are familiar with Jenkins builds, packaging software, auto-deployment, and scripting (Ruby or Python), we’d love to speak with you.
 

ABOUT THE RESPONSIBILITIES    

 
•    Understand the needs of stakeholders and conveying this to developers
•    Work with software developers and software engineers to ensure that development follows established processes and works as intended
•    Plan projects and be involved in project management decisions
•    Deploy updates and fixes
•    Provide Level 2 technical support
•    Build tools to reduce occurrences of errors and improve customer experience
•    Develop software to integrate with internal back-end systems
•    Perform root cause analysis for production errors
•    Investigate and resolve technical issues
•    Develop scripts to automate visualization
•    Design procedures for system troubleshooting and maintenance

ABOUT THE REQUIREMENTS     

 

EXPERIENCE

•    Demonstrable experience as a DevOps Engineer or similar software engineering role
•    Demonstrable experience with software engineering, customer experience and communications systems
•    Demonstrable experience developing engineering applications for a large corporation

SKILLS & COMPETENCIES

•    Proficient with source code management tools such as git and git workflows; familiarity with others such as Subversion an asset
•    Good knowledge of Ruby or Python
•    Good knowledge of C++ and Java
•    Working knowledge of databases and SQL
•    Problem-solving attitude
•    Collaborative team spirit

#LI-HV1
#LI-Remote

Experience

7 - 10 Years of Experience

Education

Bachelor degree or equivalent experience
Advance Degree preferred

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).