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Software Senior Engineer

Date:  May 11, 2022
Location: 

Budapest, BU, HU

Requisition ID:  32631

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THIS OPPORTUNITY


We are seeking an experienced Senior Data Science Engineer with diverse technical experience in contact center and unified communications as cloud services (CCaaS and UCaaS).  You will provide deep understanding in how these domains collect, measure, and report data across the vast types of communication channels now utilized in today’s CCaaS and UCaaS markets.  Senior Data Science Engineer, you can navigate the challenge of turning forward thinking ideas and solutions into real and tangible platforms and services by developing industrial strength software for cloud and hybrid environments alike.  You will design and leverage new and creative date models, augmented with artificial intelligence, that meet or exceed our key business performance measures and open up new paths of revenue through service development and evolution.
 

The Senior Data Science Engineer role works closely with Data & AI Architects to develop strategies that adhere to current best practices in cloud-centric development processes and rules. You will support strategic, big-picture design thinking for the business and how it operates, while collaborating with business and technical counterparts to drive delivery of systems that clearly align to key business functional and performance indicators. You will work with a team of peers that strives to provide a comprehensive, enterprise and operational view, ensuring output and artifact quality at all levels. You will be expected to work closely with other engineering teams and disciplines to help bring new data and AI -centric architecture and design to reality for the CCaaS and UCaaS market
 

ABOUT THE RESPONSIBILITIES

 

Avaya’s enjoy a large and healthy customer base including larger retailers, telecommunication providers, banks, and airlines.  You will have the opportunity to be part of a nimble, highly impactful team and help drive the adoption of new and exciting data services for CCaaS and UCaaS environments around the world!
 

The role involves working closely with Avaya’s cloud-centric product and service portfolio.  You will need to quickly become part of a team of experts and trusted advisors to Avaya’s to development and product line community.  Once specific data solutions are agreed to, the Senior Data Science Engineer, then work with  their development team to confirm the solution design meets the solution requirements.
 

•    Engage with peers and architects (both technical and business) with clear communication, appropriate levels of context and explanation, using visual and data representations when needed, to effect decisions and direction of strategy, and bridge the gap between business and tech-speak.
•    Assess technology trends and direction providing guidance on how those trends will impact organization opportunities as well as risks
•    Develop technology architecture strategies based on a situational awareness of various business scenarios and motivations.
•    Partner with other Architects to ensure consistent translation of enterprise architecture decisions to solution architects, conduct solution design reviews, and arbitrate solution design conflicts across domains
•    Align technology strategies to key business performance metrics
•    Account for possible project challenges on constraints including, risks, time, resources and scope
•    Capture tactical and strategic goals to provide traceability through the organization
•    Drive and facilitate the discussions with business leaders to identify technology capabilities that inform current and future business objectives
•    Lead, build, manage, enhance technology capability models along a maturity and optimization framework to drive enablement of the longer-term roadmap
•    Define the data shared across the enterprise and the relationships between those data

ABOUT THE REQUIREMENTS

EXPERIENCE:

•    Excellent oral and written communication with high attention to detail
•    Excellent Analytical and problem-solving skills
•    Ability to work under indirect supervision
•    Understanding of information technology, CCaaS, and UCaaS topics
•    Effective interpersonal skills and collaborative style
•    Able to communicate clearly, using data, and build relationships to effect influence
•    Demonstrated ability to evaluate technology options and apply to complex business problems
•    Flexible in a fast-paced dynamic environment with shifting roles and responsibilities
•    Capacity and commitment to acquiring new skills outside of current area of expertise
•    Demonstrated passion and deep involvement with new technology (cloud, AI, etc.)
•    Technically creative and open-minded
•    Experience in Agile development methodologies
•    5+ years’ experience as a Data Architect
•    5+ years’ Data Lakes and/or Warehouse experience.
•    5+ years’ experience with data profiling and modeling
•    5+ years’ experience integrating data from disparate sources
•    5+ years’ understanding of the cloud architecture patterns and solution design principles
•    3+ years’ knowledge of various cloud-centric data storage and analytics tools
•    Proficient in Data Governance practices and experience
•    Able to gather requirements from both IT, business partners, and customers
•    Demonstrated ability to create high quality technical artifacts
•    Experience in defining and implementing hybrid scenarios with workloads, at scale, shared across on premise, cloud services, and application Integration between cloud and on-premise environments

 

SKILLS & COMPETENCIES:
 
•    Proficient software developer, fluent in cloud-centric best practices
•    Able to create proof of concepts for demonstration, scale, and performance purposes
•    Works well with peers within engineering and product line community
•    Presentation skills, to explain complex concepts in a simple and understandable way
•    Works only under general supervision.
•    Self-sufficient, can define own objectives and goals, but adapts well with change of direction
 
 

EDUCATION / QUALIFICATION:
 
•    Bachelor’s degree in Computer Science, Data Science, Information Systems, or equivalent education or work experience
•    Advance degree preferred
•    8+ years industry related experience

 

PREFERRED CERTIFICATIONS:
•    COPC certification and standard measures
•    Data Science Associate (DASCA) certification 


#LI-HV1

Experience

8+ Years of Experience

Education

Bachelor degree or equivalent experience
Advance Degree preferred

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).