Software Engineer III

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity

Hello! We are Avaya Cloud. We exist at the intersection of cutting-edge Contact Centre solution, technology and creativity in the Cloud. Our Avaya cloud-based contact center makes experiences effortless, seamless, and context driven—memorable across all touchpoints for customers and the employees who serve them.

 

Our solution focuses on the “everything customer” who wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across devices, touchpoints, and modalities. The “everything customer” wants to connect using voice, chat, email, text, social, and self-service options. Avaya OneCloud CCaaS delivers a seamless experience across devices, touchpoints, and modalities. Were focused on Automation, to give employees and customers the power to streamline their journeys. Even the best employee can only do so much at once. Innovating using an AI-powered contact-center, where employees and customers can leverage the latest in AI and machine learning to deliver exactly what the customer needs in the moment.

About the Responsibility

2021 is about growing our Cloud-based solution space. We are looking for a Site Reliability Engineer (SRE), you'll be part of a global virtual SRE team.  Helping to build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. You'll be a member of a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you'll support the team in delivery to relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE Engineer, you'll be focused collaborating in a team focused on running better production applications and systems.

• Be responsible for Design, Code, Test and delivering software to automate manual operational work
• As an SREs troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents
• Engage with the development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
• Identify application patterns and analytics in support of better service level objectives
• Advocate and lead design self-healing and resiliency patterns
• Lead the design and architecture of automated software and product upgrades, change management, and release management solutions
• Evaluate Next-Gen Cloud Solutions and tools to meet solution and business requirements
• Coach, mentor, and support the CloudOps team on platform related incidents and pro-active improvement.
• Participate in the 24x7 support coverage as needed

About the Requirements

• Bachelor's degree or equivalent experience in a software engineering discipline
• Extensive experience in Incident & Change Management
• Experience of Cloud Environment (AWS, GCP, Azure)
• Exposure to managing an Incident Platform team or NOC
• Expertise in at least one technology stack designing, coding, testing, and delivering software
• Proficiency in one or more technology domains, may be a cross-domain expert able to solve complex and mission-critical problems within a business or across the firm
• Working knowledge of infrastructure components (e.g. routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Excellent debugging and troubleshooting skills
   

Experience

Education

Preferred Certifications

Footer

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-BF1