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Senior Software Engineer

Date:  May 12, 2022
Location: 

Budapest, BU, HU

Requisition ID:  32359

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

The Customer Product Engineer (CPE) aka TIER-IV Engineer is responsible for subject matter expertise and customer advocacy within the Product House (R&D) Team providing proactive and reactive support to the Avaya Services team supporting customers. In addition to the technical competencies, the CPE sets direction, establishes training and provides mentorship to technical resources across all internal and external channels.

The CPE serves as technical advisor to solve difficult issues within the given domain and will provide technical leadership as a part of a dynamic team in a very technologically demanding environment. A high degree of interaction, leadership and customer empathy is required to work with customers support channels and team members.

Location: Hungary

ABOUT THE RESPONSIBILITIES

•    Serves as a Customer Product Engineer (CPE), interfacing with support channel and field issues investigation and then providing technical resolutions including providing bugfixes and enhancements for packages, connectors, and custom developed applications
•    Serves as liaison with R&D for an assigned technical domain
•    Serves as a technical advisor to technical support engineers on complex issues within a given technical domain
•    Provides Analysis, Development and Maintenance of solutions developed on top of Avaya Platforms and Products on premise and in the cloud using latest technologies
•    Assists customers in identifying, analyzing, and resolving problems with business communication systems, including communication to all stakeholders, information collection, analysis, live troubleshooting sessions, recommending and implementing corrective actions, developing, and deploying fixes and patches, follow-ups, and documentation.
•    You will act as a key contributor in complex / critical environments. Act as a source of technical expertise to others in own area. Explain complex concepts to a variety of audiences and ensure meaning is understood.
•    You will provide mentoring and guidance to junior colleagues.

ABOUT YOU

EXPERIENCE:
•    At least 5 years of experience in software development or software support field
•    At least 2 years of experience with Avaya technology
•    Bachelor’s degree in a Computer Science, Computer Technology, related technical discipline, or equivalent professional technical experience


SKILLS & COMPETENCIES:
•    Proven excellence with customer facing activities. Must have a passion for customer satisfaction, and have the ability to manage customer’s needs and expectations
•    Experience with one or more of the following technologies: C#, Javascript, Java, Go, Nodejs
•    Familiar with code analysis and debugging, solution performance analysis
•    Basic Operating System skills - Linux / Windows
•    Understanding of networking concepts and protocols (Sockets, TCP/UDP/SSL, HTTP)
•    Experience with telecommunication protocols (SIP, RTP, H323, MRCP) is a plus
•    Experience with cloud platforms (GCP) is a plus
•    Experience with database technologies (SQL, OpenSearch) is a plus
•    Excellent communication skills and ability to work effectively in a geographically dispersed team
•    A keen interest in application support with very strong problem-solving abilities
•    Strong level of curiosity to chase problems through to diagnosis & resolution
•    Fluent oral and written English

EDUCATION / CERTIFICATIONS:
•    5-8 Years of Experience in implementing or supporting complex software applications in enterprise customer environments, VoIP and SIP Telephony experience given additional consideration
•    Certifications on cloud platforms (GCP) is a plus
•    Certifications on Avaya Products is a plus


ADDITIONAL INFORMATION:
•    Full time position, flexible hours
•    You will be working from home
•    You will be part of multinational and geographically distributed team
•    Will be required to provide out of hours On-Call support based on a monthly rotating basis.
•    Must be willing to support out of hours customer engagements (including weekends)

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).