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Sales Operations Manager

Date:  Jul 11, 2021

Virtual Office, TX, US

Requisition ID:  30183

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Short Description

Oversees executing, evaluating, and/or managing new initiatives and business processes/opportunities that may involve coordination between the sales organization and other organizations, such as Marketing, Product Management, Business Services, and IT.  The Sales Operations Manager provides operational support in the sales organization and partners with sales leadership in their revenue generation activities.

*This role can be located anywhere USA - it is a virtual opportunity.

About the Responsibilities

  • Define key performance metrics and targets, create dashboards and reporting to drive insights into the health of the business and make recommendations.
  • Create executive level presentations for both leadership reviews; organize quarterly business reviews.
  • Assist in troubleshooting of operational issues and knock down bottlenecks; propose changes to systems and processes to fix issues.
  • Forecast management excellence to ensure predictable growth across all areas, coordinate weekly forecast calls to track opportunities against targets
  • Organize and manage project tasks across functions hit deadlines and key objectives
  • Fast-paced and pivoting environment must be able agile and confident  
  • Support design and administration of sales compensation, sales reporting and quota setting
  • Ad-hoc analyses across multiple data sets and tools (i.e., customer segmentation & addressable market analysis, participation rates, propensity to buy, white space/NL analysis, etc.
  • Design and manage sales territories including administration of account assignment and organizational design, including salesforce alignment
  • Develop, document, communicate rules of engagement and sales processes
  • Assist with commission issues and compensation design

About the Requirements


  • 5+ years of sales operations and/marketing operations



  • Reporting
  • Analytics
  • Pipeline analysis and sales forecasting
  • Data-cleansing programs
  • KPI management
  • Salesforce
  • Advanced Excel
  • Advanced PowerPoint


Bachelor degree or equivalent experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).