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Named Account Manager IV - New England

Date:  May 7, 2022

Boston, MA, US

Requisition ID:  32103

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


This role is an individual contributor with Avaya’s Enterprise business unit.  The position involves prospecting, identifying, building, positioning and selling Enterprise Unified Communications solutions, including voice, collaboration, video and omnichannel contact center solutions to direct and indirect accounts.  As a Named Account Manager (NAM), you will be tasked with managing some of Avaya’s largest accounts while helping to build our presence in the assigned geography.  A successful Enterprise Account Manager will be comfortable selling cloud and premise software solutions into the executive suite and is fluent with UC, CC, and Services terminology and value propositions.  The candidate will need to be excellent at building and managing relationships between various teams and companies.


  •  Prospecting for opportunities within the Avaya Named account base and new logo accounts.
  •  Identify, build, position Avaya cloud and premise Unified Communications/Contact Center solutions.
  •  Upsell existing engagements.
  •  Follow up on past engagements.
  •  Communication of the Avaya value proposition to senior-level customer contacts.
  •  Alignment of messaging to the vertical nature of the customer business, especially Healthcare, Financial Services, Insurance, Technology products/services, Retail and Business Process Outsourcing.
  •  Coordination with Avaya sales team to develop Territory Strategy Plans, Account Strategy Plans and Opportunity Strategy Plans.
  •  Work with Avaya resources to develop & position the appropriate solution to fit the customer needs.
  •  The Enterprise Account Manager is the ‘face’ of Avaya for our clients and customers and must be an effective communicator, a strategic thinker, and a polished and seasoned seller in the communications sector
  •  Exude Avaya’s Five key cultural principles of trust, empowerment, teamwork, simplicity, and accountability



•    Proven experience selling technology solutions into commercial businesses including UC, CC, CPaaS, Video, Data-Networking, e911, business continuity, and management applications.
•    Established record of success for sales to large corporate accounts with longer sales cycles.
•    Successful history of selling the supporting maintenance and professional services needed to implement and care for these solutions.
•    Strong experience working with clients both remotely and-in person to close deals.



•    Successful sales process training in methodology such as Challenger Sales, Solution Selling, MEDDPICC, Customer Centric Selling, Selling Through Curiosity, Enterprise Selling Process, Target Account Selling, etc.
•    Proficiency with and Office365, including MS Outlook, Excel, and PowerPoint



•    Full time position with normal business hours.  Extended hours may be expected during critical phases of the business
•    Working from Virtual Office or from ‘the road’ is expected
•    Travel 40-60%; predominantly in-region with occasional trips for corporate events



•    Bachelor’s Degree in an Business, Communications, or IT discipline preferred


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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

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