Services Success Manager III

Date:  Jul 8, 2024
Location: 

Bogota, DC, CO

Requisition ID:  36721

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

ABOUT THE OPPORTUNITY

This individual will oversee our AXP Public Cloud Customers and solutions, from onboarding to revenue retention.  The Individual will work collaboratively and driving end to end customer engagement processes, Adoption, Expansion and Renewals.
Work with team to increase customer references and stories.
The job also includes developing or fine-tuning best practices, reporting and customer analysis and working with cross functional teams, sales, services, support, engineering, and partners.  
The AXP Customer Success Manager is expected to learn the customer business needs and identify how Avaya may help the customer.

ABOUT YOU

To be successful in this role you will have to have strong relationship skills, be able to work in a matrix organization, have experience in a SaaS business overachieving on Net Revenue Retention targets.

 

EXPERIENCE

•    Strong results in driving key customer success KPIs
•    Demonstrated ability to improve end-to-end processes based on industry best practices and lessons learned.

 

SKILLS & COMPETENCIES

•    Customer Engagement and Success competencies and proficiencies 
•    Knowledge with customer success tools and processes
•    Negotiation skills
•    Sales and commercial skills

ADDITIONAL INFORMATION

•    Full Time
•    Hybrid
•    Up to 50% travel

BENEFITS

•    Well-Being: We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

 

•    Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

 

•    Continuous Learning :Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

 

•    Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

 

•    Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

FOOTER

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-PF1