Share this Job

Sales Specialist

Date:  Apr 27, 2021

Bangkok, 10, TH

Requisition ID:  27921
About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Opportunity
  • Carries Sales Quota for Avaya Contact Center Business in Greater China
  • Work in partnership with area sales team to drive contact center business
  • Develop the strategy, sales activity plan to achieve the assigned CC quota and KPI set by the APAC contact center leader and the Greater China MD.
  • Establish and maintain excellent relationships with RSLs in Avaya Greater China.
  • Work with top CC Channel partners in country and help them plan and execute the CC sales plan.
  • Work with the channel team to increase partner coverage in all contact center market segments and to drive sales programs with Channels Partners.
  • Launch sales initiatives to increase pipeline.
About the Responsibilities
  • Drive and lead the execution CC account plans in Top accounts in the Greater China including running workshops, demonstration & developing solution roadmap for customers.
  • Drive and lead the execution of Top CC channels initiatives with CAM and channel partners to achieve the desired business goal
  • Develop and follow up the execution of demand generation with product marketing team to achieve the desired business objectives, e.g. drive the adoption of new product & solution in specific market segment.
  • Provide feedback to CCBU for market requirement & drive closure with product managers
  • Develop Avaya Greater China Contact Center Strategies and plans to achieve the business goals
About the Requirements


•    Demonstrate business transformation and solution-selling approach.
•    Demonstrate executive relevance, and have ability to position complex solutions at senior IT and CxO level.
•    Demonstrate influence over Customer's & Partner’s strategy/behavior.
•    Demonstrate clear awareness of the Contact Center market pressures & trends and transitions in Greater China.
•    Can articulate Avaya’s vision, strategy and architectural approach to Customer Experience Management
•    Good business acumen in contact center industry and advise the Greater China and APAC Management team necessary actions and plans to achieve the business goals.


•    Proven track record in Contact Center industry.
•    Proven track record in driving and winning major CC Sales opportunities.
•    Demonstrated success in launching & executing of Sales Programs with Channel partners.
•    Experienced in multi-level selling and comfortable in influencing CxOs, Contact Center Managers, Telecom Managers, IT Managers, etc.
•    Familiarity with Avaya CC solutions will be a bonus.
•    Ability to work unsupervised and lead Sales engagements with Avaya’s Contact Center partners.
•    Candidate should have excellent written and verbal communications skills as well as good listening and strong presentation skills
•    Strong team player and ability to manage a multi-functional virtual team.


•    Bachelor’s Degree or above


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).