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APS Senior Consultant

Date:  Nov 9, 2020
Location: 

Bangkok, 10, TH

Requisition ID:  27843
About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities
  • Provides exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems.
  • Self-directed, making major contributions to teams, and contributes significantly to client satisfaction.
  • When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables.
  • Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them.
  • Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas.
  • Capable of diagnosing and evaluating complex issues.
  • Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.
About the Requirements
  • Qualified candidate will have exceptional consultative and technical skills, as well as contact center business savvy.
  • Two or more years of experience working in a major contact Center. Industry knowledge of omni-channel contact center solutions, including virtual self-service, social media, and analytics.
  • Preference for hands-on experience with Avaya’s Contact Center solutions, including but not limited to Oceana, Analytics, Avaya Aura Call Center Elite, Workforce Management, and Call Management System or IQ reporting platforms. Experience implementing and troubleshooting One-X Agent, Avaya Control Manager, and/or products in a Public and/or Private Cloud environment is a plus.
  •  The candidate will consult, document, analyze, program, test, troubleshoot and train. Must be capable of diagnosing and evaluating complex business and technical issues. Work is performed with minimal direction and is reviewed by senior management. Some travel is required.
Experience
5 - 8 Years of Experience
Education
Bachelor degree or equivalent experience
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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