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Technical Writer

Date:  Jan 18, 2023
Location: 

Bangalore, KA, IN

Requisition ID:  33799

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About The Opportunity

 

  • Produce information products (information solutions for a variety of audience types and technical levels) for Avaya products and solutions.

About The Responsibilities

  1. Uses sound technical writing practices and processes, with little to no help from doc manager or doc lead, to deliver optimum information to the reader. Independently recognizes and corrects information deliverables that are poorly written and contain inaccurate information.
  2. Conducts research to obtain information from written material, conversations and interviews with subject matter experts, and system usage to write and maintain clear, concise, and accurate information.
  3. Understands and adheres to Documentation and Localization plans
  4. Creates content plans for assigned deliverables, ensures proper review, incorporates review feedback, and creates content based on approved plan.
  5. Communicates with doc manager, doc lead, and program manager about potential problems and current status of documentation.
  6. Develops and maintains a good rapport with R&D subject matter experts (SMEs).
  7. Uses project management skills to manage writing assignments.
  8. Manages reviews of assigned information deliverables, incorporates feedback, provides Toolkit dispositions for all comments, and resolves problems based on review feedback.
  9. Adheres to Avaya style guide, templates, information architecture, and processes (for example, production, translations, DITA, quality control, and so forth).
  10. Follows DevOps/Agile/Waterfall development process and meets all doc commitments required.
  11. Follows documentation testing process.

 

About The Requirements

Required Skills:

  • Excellent writing and grammar skills in English
  • Strong interviewing and communication skills
  • Good understanding of telecom, networking or storage technologies
  • Proficient with authoring tool required of project (for ex., Oxygen XML Editor, Arbortext Editor)
  • Understanding of XML/DITA, structured authoring and CMS
  • Strong technical aptitude
  • Ability to explain difficult concepts and maintain user perspective
  • Ability to resolve conflicts with minimal coaching

Experience

3 - 6 Years of Experience

Education

Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).