Software Asset Management Analyst

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270176

Job Family: Information Technology

Job Function: IT Operations

About Opportunity

The IT Operations Analyst III – Senior Software License Manager is responsible for leading the organization’s software asset management (SAM) and licensing compliance initiatives across enterprise platforms. This role ensures that all software assets are effectively tracked, optimized, and compliant with vendor licensing agreements while supporting operational efficiency and cost optimization. The position requires strong expertise in enterprise software licensing models, vendor contract interpretation, and governance of software assets across cloud and on-premise environments.

As a senior member of the IT Operations team, the role will develop and maintain software license governance frameworks, establish asset lifecycle management processes, and partner with procurement, finance, security, and engineering teams to ensure accurate license usage and cost optimization. The Senior Software License Manager will also play a key role in preparing for vendor audits, managing license renewals, and identifying opportunities for license consolidation and cost reduction.

This role requires strong analytical capabilities, a deep understanding of software licensing models (such as ServiceNow, Coupa, Google, Microsoft, and SaaS platforms), and the ability to translate licensing data into actionable insights for IT leadership and business stakeholders.

Key Responsibilities: 

• Manage the enterprise Software Asset Management (SAM) lifecycle, including license procurement, allocation, tracking, and renewal management.
• Monitor and maintain software license compliance with vendor agreements and regulatory requirements.
• Conduct license utilization analysis to optimize software investments and identify cost-saving opportunities.
• Prepare for and support vendor software audits, ensuring accurate entitlement records and usage reporting.
• Maintain and enhance software asset inventory systems and license management tools.
• Develop governance processes and reporting dashboards to provide visibility into license usage, compliance, and spend.
• Partner with IT Infrastructure, Cloud, and Engineering teams to track software deployment and usage.
• Work closely with Procurement and Vendor Management teams for software purchasing, renewals, and contract negotiations.
• Collaborate with Finance to manage software budgets, cost forecasting, and financial reporting related to licensing.
• Support Information Security and Compliance teams in ensuring software usage aligns with organizational policies and regulatory standards.
• Engage with business units and application owners to optimize license allocation and usage.

What we are looking for -

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field.
• 6 to 9+ years of experience in Software Asset Management, IT Operations, or Software Licensing Management.
• Strong knowledge of enterprise licensing models, including Microsoft, Oracle, SAP, Adobe, VMware, and major SaaS platforms.
• Experience with SAM tools such as ServiceNow SAM, Flexera, Snow Software, or similar asset management platforms.
• Proven experience managing software vendor audits and license compliance initiatives.
• Strong analytical, documentation, and stakeholder communication skills.
• Familiarity with cloud licensing models (AWS, Azure, GCP) and hybrid infrastructure environments is preferred.

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.