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Observability Engineer (Devops)

Date:  Feb 2, 2023

Bangalore, KA, IN

Requisition ID:  33757

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About The Opportunity

This position will be part of the Cloud Platform team responsible for enabling \ achieving Observability for Avaya’s Public Cloud solutions. We are looking for analytical, agile, and influential individuals who can quickly deliver meaningful results and solutions with the flexibility to accommodate evolving business needs and shifting priorities.

About The Responsibilities

•Enable \ Achieve Observability of all components contributing to the Public Cloud solution using Datadog and \ or Azure Platform
•Enabling involves configuring, scripting, automating the 3 pillars of Observability – logs, metrics and traces
•Working and partnering with our Network, Compute, Security, Database, Applications, and additional teams to provide availability, reliability, and observability for our Public CCaaS solution.
•Work on building our next-generation IT operations through Automation, Code, Analytics, and continuous improvement.
•Work with Cloud Platform, Development, QA, SIL, Production Support associates on a day to day basis and help them streamline, optimize, develop and build effective troubleshooting and monitoring solutions.

About The Requirements


4+ years of Software Engineering with proven understanding of the value of Observability as a practice.


•Experience with logging systems and concepts (Datadog, Elasticsearch, Fluentd, Splunk, etc).
•Experience with metrics systems (Statsd, Prometheus, Graphite etc) and associated best practices.
•Exposure to distributed tracing platforms (Lightstep, Honeycomb, Jaegar, Zipkin etc).
•Proficiency with one or more programming languages (Java, Python, Go, Node.js or other equivalent languages).
•Knowledge of containers and orchestration (e.g., Docker, Kubernetes)
•Infrastructure as Code knowledge – Terraform, Ansible, Git, Puppet, Jenkins
•Some experience with Public Cloud Platforms – Azure (preferred), GCP, AWS.
•Professional experience in a "continuous integration & deployment" environment.
•Advantage for hands-on experience with Datadog, SolarWinds, Pingdom, PagerDuty, ServiceNow or other similar platforms
•Excellent problem-solving skills: ability to multi-task and prioritize
•Ability to work independently; works well under pressure
•Possess solid communication skills, and will be comfortable working in a fast-paced technical environment


5 - 8 Years of Experience


Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at