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Principal Technical Support Engineer

Date:  Jan 23, 2023
Location: 

Bangalore, KA, IN

Requisition ID:  34018

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Short Description

An individual contributor who provides advance remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support to complex end user installations, configurations, upgrades and migrations through advanced problem solving and trouble shooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of high complexity. Proposes and monitors the implementation of medium - complex solutions for customer reported incidents with multiple products. Has complete understanding of the functionality and usage of multiple products or products in conjunction with associated products within the customer network. Independently works on problems of diverse scope. Provides coaching to lower level engineers and are available to work on special projects.

Skills

  • Prior Avaya, exposure in serving Global Customers
  • Communication Manager 5x, 6.x , 7.x and 8.x 10.x  and/or IP Office (Must Have)
  • AVAYA media Gateway, Media Server, G350, G450, G650
  • System Platform
  • System and Session manager
  • Avaya Virtualization Platform/ESXi VMWARE
  • CMM 5.x, 6.x, 7.x
  • AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.
  • Servers HP Proliant DL360/g7,g8,g9 and g10 ,IBM system 3550M2 M3 and M4 , Dell R610/20 /30 /40, ACP
  • Session Border Controller (SBC)
  • Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s

Experience

5 - 10 Years of Experience

Education

Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).