Information Security Analyst III

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270087

Job Family: Information Technology

Job Function: Information Security

About The Opportunity

The Identity Management Analyst should be a technical expert responsible for supporting  our identity management application. This role requires strong troubleshooting skills and  the ability to collaborate with architects to ensure secure and compliant systems. The  Analyst will also play a key role in supporting the day-day operations using CA Identity  Manager, Governance and related tools to ensure high availability of the Identity  Management system. 

Responsibilities 

• Operational Support: 

• Provide day-to-day operational support for CA Identity Manager and  Governance, including troubleshooting, incident resolution, and performance monitoring. 
• Analyze and resolve complex issues related to user provisioning, de provisioning, access certification, and password management. 
• Monitor system health, identify potential problems, and proactively take  corrective actions. 
• Perform root cause analysis of incidents and implement preventive  measures. 

• Automation and Scripting: 

• Develop and maintain scripts to automate routine tasks, such as user provisioning, password resets, and report generation. 
• Identify opportunities to improve operational efficiency through automation. 

• Maintenance and Upgrades: 

• Plan and execute regular maintenance activities, including patching, upgrades, and backups. 
• Collaborate with infrastructure and application teams to ensure smooth integration with CA Identity Manager. 
• Stay current with the latest CA Identity Manager releases, patches, and best practices. 

• Security and Compliance:

• Ensure compliance with security policies and industry best practices. o Participate in security audits and vulnerability assessments. 
• Managing privileged access
• Work closely with other IT teams, including security, applications, and  infrastructure. 

About The Qualifications

• 5+ years of hands-on experience administering and supporting  
• CA/Broadcom Identity Manager in a enterprise environment. 
• Bachelor’s in engineering, Computer Science, or related field 

• Technical Skills: 

• Deep understanding of Symantec (Broadcom's or CA’s) Identity Manager  architecture, components, and functionalities including Directory, Provisioning and Connector server 
• Proficiency in CA Identity Manager administration console 
• Understanding of CA Identity Governance features 
• Strong knowledge of identity management concepts, including user  provisioning, role-based access control, and authentication protocols. 
• Experience with CA Identity Manager connectors and drivers for integrating  with various target systems (e.g., Active Directory, databases, applications). 
• Proficiency in scripting languages (e.g., PowerShell, Bash, Python, JavaScript) for automation. 
• Familiarity with ITIL processes (Incident, Problem, Change Management). o Experience with directory services (e.g., Active Directory, LDAP). o Knowledge of relational databases (e.g., Oracle).

CA Identity Manager Governance skill set: 

• User Management: 

• Creating, modifying, and deleting user accounts
• Managing user attributes and profile data 
• Onboarding and offboarding processes 
• User self-service portal administration 

• Role Management and Access Governance: 

• Defining and assigning roles to users based on their job functions o Managing role hierarchies and inheritance 
• Role-based access control (RBAC) implementation
• Entitlement certification campaigns to review and validate user access 
• Access request workflows and Access policy definition and enforcement 

• Data Integration and Workflow Design: 

• Connecting CA Identity Manager to various data sources (HR  systems, Active Directory) 
• Data synchronization and mapping
• Creating custom workflows for user provisioning, access requests, and certification processes 

• Mandatory Skills: 

• 4+ years of experience with Symantec (Broadcom's) Identity Manager (IDM)  or equivalent product development and configuration 
• 4+ years of experience developing workflows, custom connectors, and  troubleshooting issues with CA IDM or similar technology 
• 3+ years of experience development experience using Java, J2EE, JavaScript,  and XML. 
• 4+ years of experience with Linux and Windows platforms 
• 4+ years of experience in data security practices and procedures, including  systems analysis, authentication technologies, and access controls.  Priorities will be given to those with expert knowledge and skill in UNIX/Linux  system administration and scripting, and Directory Services/LDAP
• 4+ years of experience with Oracle 12c/19c or SQL Server Database is  required 
• 3+ years of experience in programming in Java to design, code and deploy  REST/SOAP API’s
• Experience with other identity management solutions. 
• Knowledge of cloud-based identity services (e.g., Azure AD/EntraID). 

Experience

Education

Preferred Certifications

Footer

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.