IT Operations Analyst IV

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270175

Job Family: Information Technology

Job Function: IT Operations

Short Description

Oversees IT operations services such as helpdesk, systems, databases and/or applications. Participates in teams who closely manage local IT services and 3rd party service providers in alignment with corporate policy and IT strategy. Ensures they provide 'best in class' services to the end users and that procedures are standardized and aligned with industry best practice and the IT Information Library framework. Ensures they are working within the service management guidelines for incident, problem, and change management. Partners with business leaders and/or project development teams to obtain/develop the business requirements and future business development plans and to translate them into IT solutions/services. May have any of the following responsibilities: oversees one or many IT services acting as service manager responsible for lifecycle of the IT service; consults at the highest technical level with business area and IT management and staffs regarding the analysis, design, development, testing, and implementation of efficient and cost effective end user applications, systems, hardware and software packages, enterprise-wide network/systems, and IT Services; implements effective end user computing applications and PC/Workstation based LAN systems; analyzes complex systems operational problems or malfunctions, and takes corrective action and coordinates corrective action with system engineering or vendors; oversees the coordination and operations of a large complex Infrastructure and Services and all its components; forecasts system demands and recommends upgrades, expansions and reconfigurations; oversees the development and implementation of voice communication systems. Projects are large in scope, cross-functional and technically difficult, often involving the integration of multiple end user systems and applications. Work is performed with minimal direction and reviewed by senior management. Anticipates and identifies complex business needs and recommends solutions to complex problems.

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.