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Cloud Ops Manager

Date:  Jan 6, 2022
Location: 

Bangalore, KA, IN

Requisition ID:  30748

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About The Opportunity

To be successful in this role you will have to be a person with excellent managerial and technical skills, ramp up on the fly, quick learner, and a great team player with the right attitude.

About The Responsibilities

Be part of Cloud Operations team and work with other functional groups and stakeholders and ensure the Cloud Platform is always stable, up and running.

  • Lead the Cloud operations team on a day-to-day basis maintaining continuous availability, durability, scale and up time of the platform as well as services/applications
  • Assign and track the incidents reported, facilitate blameless post-mortems and ensure permanent closure of incidents
  • Engage with the development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes
  • Monitor and manage Cloud based infrastructure (AZURE/GCP/AWS) including Virtual Machines, virtual Networks, Storage, Backup, etc
  • Closely work with stakeholders and plan the maintenance activities of the Cloud Platform
  • Participate in the 24x7 support coverage as per the business requirement.

About The Requirements

EXPERIENCE

•Proven experience in the Management of Cloud Operations and Maintenance teams for any of the Public Cloud Platform (AZURE/AWS/GCP).

SKILLS & COMPETENCIES

Having 12+ years of industry experience and minimum 3 years of management experience in the following areas.
•Manage a Cloud OPS team with specific focus of Cloud Services are fully up and running.
•Work with Customer, Partner, SRE’s and Engineering team on planning and upgrading the platform with minimal down time.
•Responsible for Change management of the Cloud Platform and Cloud Services.
•Build and maintain monthly shift schedules, track progress of the incidents and provide regular status updates on key project milestones to leadership team and other stakeholders.
•Responsible for risk identification and mitigation
•Provide technical and hands-on leadership across multiple project areas
•Responsible for Initiating hiring/engagement, maintenance of employee data and all supervisor transactions for their direct reports
•Manage a team of 7+ people. Perform all coaching and management functions including setting priorities, performance assessment with some upper management oversight.
•Extensive knowledge of any of the public cloud platform (AZURE/GCP/AWS).
•Extensive experience in Incident & Change Management
•Hands on experience in deployment of Microservices in Kubernetes based orchestration suites.
•Should have working knowledge of Public/Hybrid Cloud/Virtualization, Windows/Linux servers, Database and Networking concepts.
•Ability to quickly assimilate technical and non-technical information
•Experience with monitoring tools like Prometheus, Grafana, Datadog, ELK etc. 
•Prior experience in Telecommunications based solutions & technologies is an added advantage
•Prior work experience with Avaya Products/Solutions is an added advantage.
•Ability to prioritize and multitask as needed
•Outstanding collaboration and communication skills
•Ability to effectively collaborate with distributed team
•Willing to work flexible hours as needed by the project.

Experience

12+ Years of Experience

Education

Bachelor degree or equivalent experience
Advance Degree preferred

Preferred Certifications

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).