Cloud Ops Engineer

Date:  May 15, 2023

Bangalore, IN

Requisition ID:  34836

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

About the Opportunity

Cloud Operations is responsible for both facilitating internal development efforts and maintaining site reliability for our line-of-business software as a service products. This position will work in a cross-functional team together with developers and quality assurance engineers to optimize performance and security on our infrastructure, and to assist incident management in the production environments. Key responsibilities for this role include facilitating upgrades, building infrastructure enhancements, and automating repeative tasks.

About the Responsibilities

Responsibilities include implementing or contributing to :

•    Configuration and infrastructure management with tools such as Terraform and/or Helm Charts. 
•    Executing and troubleshooting issues associated with a globally deployed cloud application
•    Documenting deployment procedures
•     Development of and continual improvement of automation and procedures 
•    Analyzing and supporting infrastructure in GCP Monitoring system performance and recommend corrective action. Documenting current environment and ongoing maintenance of documentation
•    Collaborate with product owners, developers, and support staff to ensure continuous and reliable delivery of service

About the Requirement

 •    4+ years experience providing site reliability engineering to a SaaS application
•    Bachelor’s degree in computer science, information technology, or a related field
•    Experience with GCP or another cloud platform adminstration
•    Must be passionate about trouble-shooting
•    Experience with scripting languages such as Bash, Python, Powershell
•    Knowledge of or desire to learn
•    Containerization technologies such as Docker and Kubernetes
•    Linux and Linux Administration
•  Git, GitHub and related tools
•    Application build pipeline tools such as Jenkins
•  OWASP security principles
•    Experience with telecommunication protocols such as SIP desirable


5 - 8 Years of Experience


Bachelor degree or equivalent experience
Master degree or equivalent experience

Preferred Certifications


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at