Applications Analyst I

About Avaya

Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections.

The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships.

We believe success is built through strong connections – with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way.

Learn more at https://www.avaya.com

Job Information

Job Code: 00270236

Job Family: Information Technology

Job Function: Applications

About The Opportunity

Join our forward-thinking IT organization, where the AI Engineering & Platform team (reporting to the CIO) is driving internal business transformation. We're building the future with our WebAI + AI Gateway platform, empowering employees with cutting-edge AI. Be part of a team that leverages industry models and builds robust MCP servers, RAG corpuses, Fine tuned models, agentic ai implementations create seamless user experience and powerful workflows.

Key Responsibilities:

• We're seeking a bright AI Graduate (0-2 years experience) to join us in Bangalore as a Junior AI Engineer, focusing on core ML and Python development. This is your chance to:
• Dive deep into ML model integration and development for our enterprise platform. Leverage your strong Python skills to build and enhance AI solutions.
• Contribute to developing our MCP servers for crucial tool integrations (e.g., JIRA, ServiceNow, knowledge bases). Contribute to building domain specific knowledge base with RAG systems
• Enhance platform to provide Agentic AI experience to employee
• Enhance AI chat experiences and governance for internal users.
• Work on a dynamic roadmap featuring AI Chat, Governance, Security, and crucial Tool Integrations. Work with employees to understand their requirements and improve/introduce tools to address them

What You Will Do

• Develop and integrate machine learning models using Python.
• Assist in building and maintaining APIs for internal AI platform use.
• Support the development of MCP servers for connecting enterprise tools and data.
• Contribute to AI chat features, including multi-modal support and knowledge grounding (RAG).
• Help implement governance and security measures for AI solutions.
• Data Engineering: Assist with data pipelines, feature engineering, and data preparation for ML models.
• Test, document, and troubleshoot AI features and integrations.

What We're Looking For:

• Bachelor's/Master's in CS, Engineering, Data Science, Mathematics, or related quantitative field.
• Strong proficiency in Python and solid ML knowledge (algorithms, model training, evaluation).
• Understanding of AI/ML concepts and their practical application.
• An aptitude for system integration and problem-solving.
• A passion for AI, ML, and a drive to learn quickly.
• Excellent collaboration and communication skills.

Bonus Points:

• Data Engineering experience (ETL, data pipelines, SQL).
• Experience with MCP server development or management.
• Familiarity with integrating JIRA, Confluence, ServiceNow, Google Workspace, Microsoft 365, or similar enterprise tools.
• Experience with RAG (Retrieval-Augmented Generation) systems or building knowledge bases.
• Cloud platform experience (AWS, Azure, GCP).
• Familiarity with enterprise IT security.

Why Join Us?

• Impact: Drive strategic AI initiatives directly impacting internal operations.
• Growth: Mentorship, learning, and clear career paths in enterprise AI.
• Innovation: Work with cutting-edge AI models and build a robust platform.
• Culture: Collaborative IT environment focused on innovation.
• Benefits: Competitive salary

Experience

Education

Preferred Certifications

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Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason.