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Preventative Maintenance Engineer - Columbia, MD Based

Date:  Feb 23, 2021

Baltimore, MD, US

Requisition ID:  29501

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.


We currently have a requirement for a Preventative Maintenance/Tech Refresh Engineer (Also called "Remote Field Engineer".)  This position will support a large government agency with over 1500 offices and 100k users nationwide. monitors product support notifications and maintenance requirements for an Avaya VoIP solution. This position is located in Baltimore, MD.  (Also called "Remote Field Engineer".) Manages on-site installation, maintenance and repair of company and multi-vendor systems which may include hardware, software and networking products as well as operating systems. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Manages potential or desired follow-up services (sales) or problem escalation. Acts as a company consultant in cross-disciplines. Viewed as an expert by both company and customers. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems. May have work-flow leadership/mentorship role with other field engineers.





  • Day to day responsibilities include the monitoring and troubleshooting of an Avaya Communications Solution.
  • This includes using such tools as Windows Desktop solutions.
  • Monitoring product support notices and making notes of what each corrects or updates.
  • Interacting with tier 3 technicians to determine solutions to issues.
  • Updating tickets.



Knowledge with any, or all of the following is preferred: Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology.


Knowledge with any, or all of the following is preferred: Avaya System/Session Manager, Communication Manager (CM), Avaya Contact Center (AACC), SIP/DS3s, NetIQ, Avaya Experience Portal, Firewall and Switch technology.  Strong documentation skills, ability to work self-reliant remote from home reliable available detail oriented once week


Full time position.



A two year college degree or certifications in the above technologies are preferred, or 5-10 years’ experience in VoIP and SIP technologies or Avaya technical support experience may be considered.


5 - 8 Years of Experience


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

Nearest Major Market: Baltimore