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Named Account Manager IV - PSW

Date:  Jun 17, 2022

San Diego, CA, US

Requisition ID:  32409


Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at


This role is an individual contributor with Avaya’s Enterprise business unit, consulting, positioning, and selling omnichannel communication solutions to clients via both direct (retail) contracts and via our well-established channel ecosystem of distributors, reseller partners, and agents. As a Named Account Manager (NAM), you will be tasked with caring for some of Avaya’s largest accounts directly while also helping to build our presence in the assigned geography. A successful NAM will be comfortable selling into the executive suite, fluent with UC, CC, and Services terminology and value propositions, and will be excellent at building and managing relationships between various teams and companies.


  • Manage leads and opportunities; positioning Avaya’s UC, CC, UCaaS, CCaas, CPaaS, Professional Services, and Alliance Vendor solutions with clients.
  • Point of Contact for a set of strategic enterprise accounts, caring for renewal and refresh opportunities and extending the value of the relationship with the client.
  • Develop strategic business plans for your accounts and then execute that plan with the assistance of engineering, services, and application overlay resources.
  • Alignment of messaging to the vertical nature of the customer business, especially Healthcare, Financial Services, Insurance, Technology products/services, Retail and Business Process Outsourcing.
  • Identify and work leads and opportunities which arise within the assigned enterprise account base; providing an opportunity to grow your business and influence within the region.
  • Regularly update SalesForce account and opportunity records to provide an accurate funnel outlook.
  • Prepare a virtual office workspace suitable for audio/video conferences, free from distractions and excessive noise.
  • Be comfortable as an individual contributor supported by a team of peers in the same role but working different accounts, with engineering and services overlays providing additional coverage and inputs on opportunities.
  • The Named Account Manager is the ‘face’ of Avaya for our clients and customers and must be an effective communicator, a strategic thinker, and a polished and seasoned seller in the communications sector.
  • Exude Avaya’s Five key cultural principles of trust, empowerment, teamwork, simplicity, and accountability.  #LI-HK1



  • Proven experience selling technology solutions into enterprise business including UC, CC, UCaaS, CCaaS, CPaaS, Video, Data-Networking, e911, business continuity, and management applications,
  • Successful history of selling both perpetual as well as cloud based solutions and professional services needed to implement and care for these solutions.
  • Established record of success for sales to large corporate accounts with longer sales cycles.
  • Strong experience working with clients both remotely and in person to close deals.
  • Excellent track record of developing and executing strategic account and business plans.



  • Proficiency with MS Outlook, Excel, PowerPoint and Salesforce
  • Familiarity with MS Office 365 files sharing and shared folder use



  • Full time position
  • Normal business hours, though extended hours may be expected during critical phases of the business
  • Working from Virtual Office or from ‘the road’ is expected
  • Travel 40-60%; predominantly in-region with occasional trips for corporate events



  • Bachelors Degree in an IT discipline, Communications, or Business preferred


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy, accessible at and applicable Privacy Statement relevant to this job posting accessible at For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information:

Nearest Major Market: San Diego