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APS Senior Consultant


Allen, TX, US

About Avaya

Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As a global leader in delivering superior communications experiences, Avaya offers a complete portfolio of software and services for contact center and unified communications— offered on premises, in the cloud, or a hybrid. Today’s digital world requires communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.

Job Information

Job Code: 00178897

Job Family: Professional Consulting

Job Function: APS Technical

Short Description

Job Description:
• Acts as an independent Avaya Architect and Design Lead in support of architecture designs to be consumed for global deployments of Avaya Unified Communications (UC) and Contact Center (CC) solutions.
• Individual contributor that architects, designs, and documents Avaya CC and UC solutions:
o Solution/Application Overview and high-level call flow drawings
o Low-level design for all Avaya Aura solution components that includes (but not limited to) SIP and CM trunking, dial-plan, network region, IP workbooks, etc.
• Lead a project with the ability to guide customer and cross-functional internal/partner teams for Cloud architecture, planning, low level detailed UC/CC requirements gathering, design documentation, end-to-end solution integration and failover testing.
• Technical oversight for development, implementation, troubleshooting and migration of Avaya CC and UC solutions.
• 5+ years of proven industry experience working with Avaya solutions at architecture, design, configuration and implementation.
• Ability to work independently and in the team environments as well as with discipline in a remote/home working environment.
• Willingness to travel based on project needs
• Ability to work on multiple projects at Avaya’s direction

Long Description



Technical Skills:

  • Strong Avaya UC and CC experience at solution level spanning multiple Avaya products.
  • Integration of Avaya systems with other third-party non-Avaya adjuncts – CRM, Call Recording, Workforce Optimization, AI solutions and others.
  • Strong SIP session management and SIP protocol experience
  • Security Architecture and Design – signaling and media encryption
  • Proficient in Microsoft Visio and Microsoft Office (Word, Excel, Power Point)
  • Create architecture design artifacts for the solution – Power Point high level architecture and vision, technical visio drawings, configuration details /test plans in Excel and detailed descriptions in Microsoft Word.
  • Experience with market leading public Cloud solutions (AWS, Google, Azure) is a plus.
  • Experience with core data networking and network management knowledge is a plus.
  • Experience with cloud automation, cloud design patterns and microservices is a plus.
  • Eduation: B.S. or M.S or like experience in one or more of the following areas - Telecommunication Networks, Computer Science, Electrical Engineering, Information Systems
  • Job Location: Virtual Office
5 - 8 Years of Experience
Bachelor degree or equivalent experience
Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. For Job Postings within European GDPR Countries you can access this document for additional Data Privacy Information: https://www.avaya.com/en/documents/gdpr-info-applicants.pdf

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth