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Technical Support Senior Engineer

Date:  Apr 23, 2021
Location: 

Akasaka, Minato-ku, 13, JP

Requisition ID:  29264

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

About the Responsibilities

  • Technical Support in Avaya products and solution for Contact Centers and Unified Communications.
  • Installing, configuring and deploying the server products to various types of infrastructure, as customer on premise, private cloud, or public cloud.
  • Providing post sales technical support as troubleshooting on site and remotely, analyzing logs, etc.
  • Attending meeting with customers
  • Conducting system verification tests at LAB
  • Escalating issues to engineering team worldwide 

About the Requirements

  • Customer facing technical experience as technical support, customer success engineering, sales engineering, etc.
  • Technical experience and skill in server-side technologies for the following area;
  • UNIX/Linux operating systems
  • Network infrastructure configuration, administration, and troubleshooting
  • Native level Japanese 
  • English communication skills for reading and writing

Nice to have

  • Knowledge of Avaya systems
  • Cloud technology such as VMWare, AWS
  • Analyzing packets using Wireshark
  • Scripting/Programming experience on UNIX/Linux environment

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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).

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