Technical Support Engineer
hyderabad, TG, IN
About Avaya
Businesses are built by the experiences they provide, and everyday millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering #Experiences that Matter.
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya.
Job Information
Job Code: 00255941
Job Family: Services
Job Function: Services Engineering
Job Description
SKILLS
• Prior Avaya, exposure in serving Global Customers
• Communication Manager 5x, 6.x , 7.x and 8.x 10.x and/or IP Office (Must Have)
• AVAYA media Gateway, Media Server, G350, G450, G650
• System Platform
• System and Session manager
• Avaya Virtualization Platform/ESXi VMWARE
• CMM 5.x, 6.x, 7.x
• AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.
• Servers HP Proliant DL360/g7,g8,g9 and g10 ,IBM system 3550M2 M3 and M4 , Dell R610/20 /30 /40, ACP
• Session Border Controller (SBC)
• Knowledge or familiarity with physical layer testing standards for DS0’s & DS1’s
• Linux red hat distributions
• ITIL knowledge and certification would be an asset
• In-depth Understanding of Session Initiation Protocol (SIP)
• Demonstrate understanding of Avaya Aura (CM, System Manager, Session Manager)
• Demonstrated Oral & Written Communication skills & Team Player.
• Advanced Troubleshooting skills with knowledge of Wireshark, network sniffs, etc.
ADDITIONAL INFORMATION
• Full time role servicing Avaya Global Customers.
• Willingness to work in a 24x7 environment/Night Shift
• Minimal travel required.
EDUCATION/QUALIFICATION
Typically requires a 7-10 years of experience and a Bachelors degree or equivalent or a 5 years of experience and a Masters degree or equivalent.
Experience
Education
Preferred Certifications
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