Data Quality
Capital Federal, C, AR
ABOUT AVAYA
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.
ABOUT THE OPPORTUNITY
- Gather data, analyze metrics, and elaborate reports and dashboards and communicate results across different teams.
- Take actions to achieve KPIs defined in the organization and communicate accordingly.
- Review custom applications developed internally and by 3rd parties adhering internal processes and tools compliance for software Development and QA services.
ABOUT YOU
Responsibilities and Duties:
- Create, maintain metrics and dashboards.
- Regular reviews for custom applications evaluating compliance during lifecycle of a project. Communicate and create report results.
- Monitors on regular basis results for solutions within our organization to identify any instances where company's standards are not accomplished.
- Analyze through Power BI platform results and take actions accordingly following Audit process (SQL queries – PostgreSQL – Python scripts).
- Share the results of the analysis with project’s teams and direct managers.
- Participate daily meetings and weekly planning.
- General tech involved: Jenkins, Sonar, Bitbucket/Git, Jira, Agile concepts, programming languages data analyst oriented (Python – JavaScript – SQL – Python), Power BI, Power Automate, Power Apps, Power Platform.
Qualifications and Skills:
- We are seeking candidates with strong communication and problem-solving skills.
- Self-starters that can participate in autonomous team environment.
- Highly proficient in spoken and written English. (Must have)
Desired:
Associate degree in Computer Engineering, Computer Science, or a relevant field.
BENEFITS
Our Benefits include:
• Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back, we recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.
FOOTER
Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-PF1