Technical Delivery - UC-CC - CLOUD

ABOUT AVAYA

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at www.avaya.com.

Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success. Find out more at www.avaya.com

We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and Avaya's Solutions & Technology organization is the company's global team responsible for the innovation and development of Avaya's contact center, unified communications, and collaboration products and services. We strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.

We aren’t just focused on customer experience, we also prioritize employee experience, and we work hard to engage and empower our people throughout their career with us.

ABOUT THE OPPORTUNITY

This is an exciting opportunity to nurture your career with implementation of Avaya products which includes installation, configuration, testing and troubleshooting services. We are looking for self-driven, organized, and self-motivated professionals to join our Avaya Professional services team who will be responsible for delivering our core-values of Excellence to several of our Avaya customers. It is a customer facing role and you will be working on planning, designing of the implementation plan and delivering the Avaya Solutions in both traditional on-premise and Cloud based projects.

You’ll have the opportunity to immerse yourself across a variety of activities, including:

• Leading Customer facing Professional Services projects
• Performing design, implementation, upgrade and testing services for Avaya UC and CC products/solutions
• Prepare technical plans, configuration worksheets and migration plans associated to project deliverables

Provides exceptional technical and/or analytical support to clients in identifying, analyzing, and resolving problems of moderate to highly complex business communication systems. Self-directed, making major contributions to teams, and contributes significantly to client satisfaction. When acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables. Interfaces directly with clients/others outside the company, recognizes business opportunities and helps to develop them. Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas. Capable of diagnosing and evaluating complex issues. Work is performed with minimal direction and reviewed by senior management. Provides solutions to a diverse range of complex problems.

ABOUT YOU

What can you bring? 
•    Strong and demonstrated hands-on experience with installation, configuration, integration, and upgrade with Avaya UC & CC products and solutions.  Avaya product experience with any combination of the following:
o    UC: CM, AMS, SMGR, SM, AADS, SBC, ADS-SAL.
o    CC: CC Elite, AES, CRM Connectors, CMS, ADW, CA, POM, DSS, CBA, AEP.
o    Cloud: MS Azure, AWS, Google Cloud.
•    Well versed with Linux commands
•    SIP, H.323 and Networking knowledge is required.
•    Knowledge in deploying VMWare and performing tasks such as backups/restores, snapshots, etc.
•    Great written and verbal communication skills
•    Self-starter and capable of working independently--ability to learn new skills and new products
•    Strong Customer focus experience and able to work collaboratively as a team player
•    Able to work in flexible hours including late night and weekends for support of Customer project services (e.g. migration, cutover and upgrade services).
•    Fluency in English is required.
•    Typically requires 4 - 6 years of experience and a Bachelor's degree or equivalent experience.
 

BENEFITS

Well-Being We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.

Recharge & Refuel We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.

Continuous Learning Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.

Growth & Development A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.

Giving Back We recognize Avayans for their time and effort spent impacting causes within their communities. And we host an annual, company-wide Month of Giving.

FOOTER

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).