Senior Global Account Manager - Any State in the US
Any State in the US, NY, US
About Avaya
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
The richness of Avaya’s global team diversity is our greatest strength and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com
ABOUT THE OPPORTUNITY
As a Global Account Manager at Avaya, you will be responsible for managing strategic relationships with key Fortune 100 companies. Your role involves building strong partnerships, articulating a clear vision, and driving business value. You’ll operate at the most strategic level while implementing a broad strategy to earn customer acceptance and ensure successful relationship.
You will play a pivotal role in driving revenue growth and expanding our market presence. Your expertise in cloud-based communication solutions will be instrumental in building loyal client relationships and exceed sales targets.
ABOUT YOU
- Prospect, Partner & Engage with the customer to build strategic relationships.
- Identify and build trusted advisor relationships with key influencers and decision-makers, including CxOs.
- Understand client pain points and propose tailored CCaaS and UCaaS solutions.
- Coordinate executive & quarterly business reviews, roadmaps and maintain long-term relationships with clients, ensuring customer satisfaction.
- Travel required for onsite meetings.
- Sell at the most strategic level within the account.
- Work closely with internal Avaya teams (executives, solution architects, business development, marketing, partners, enterprise support, service teams, and professional services).
- Define a CXO relationship strategy within the customer.
- Represent Avaya Solutions as a thought leader in CCaaS and UCaaS.
- Collaborate with technical teams to customize solutions based on client requirements.
- Conduct product demonstrations and presentations to showcase value propositions.
- Identify partnership opportunities with other ecosystem technology providers to grow the business.
- Operate with significant autonomy and discretion.
- Make informed decisions during routine customer engagement.
- Manage the sales pipeline in Salesforce.
- Maintain knowledge of Avaya’s Cloud Solutions and 3rd Party Cloud Alliance partner ecosystem.
- Participate in and lead negotiations and closing of customer master & cloud agreements & contracts.
- Understand and evangelize customer needs.
- Provide feedback on customer & product requirements to Portfolio maximization group.
- Collaborate with marketing and communications to develop formal references, PR, and case studies. Drive roundtable, seminar and conference attendance across customer base.
COMPENSATION
The pay range for this opportunity is from $107,400 to $134,250 + target sales incentive + benefits
This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, competencies, and location.
Experience
Education
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Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). #LI-LD1